Job description

Overview

The SAP ABAP CRM Consultant plays a critical role in an organization by utilizing their technical expertise to enhance customer relationship management (CRM) systems. As businesses continue to rely on robust customer engagement strategies, the demand for skilled consultants who can implement, enhance, and support SAP’s CRM solutions is increasing. This position involves understanding client requirements, designing tailored solutions, and ensuring seamless integration of SAP systems. The consultant serves as a bridge between technical teams and business units, ensuring that the evolving needs of the organization are met while adhering to best practices and compliance standards. With a focus on both development and troubleshooting, the SAP ABAP CRM Consultant will contribute to the overall efficiency and success of CRM initiatives, ultimately enhancing customer satisfaction and organizational performance.

Key Responsibilities

Participate in client workshops to gather and analyze requirements.
Develop and enhance SAP CRM processes based on functional specifications.
Perform unit testing, technical documentation, and incident management.
Work on ABAP reports, function modules, BADI’s, actions, and interfaces.
Handle data migration, system performance tuning, and issue tracing.
Collaborate with distributed teams and ensure adherence to quality standards.

Required Skills:

✅ 8+ years of ABAP experience, with 3+ years in S/4HANA SERVICE & SAP CRM

✅ Strong knowledge of MVC architecture, One Order framework, and CRM UI BOL Genil Programming

✅ Hands-on experience with OOPs ABAP, BADI’s, Proxies, and Interfaces

✅ Familiarity with Business Master Data & Technical Master Data

✅ Experience with ODATA services, Fiori Launchpad, and Web services troubleshooting

✅ Team handling and coordination skills are a must

Required profile