ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers

Job description

Reliability Programme Mgr - Change Expert V

Tech BE / Site Reliability Engineering

50% work from home

A day in the life of a Reliability Programme Manager

Prioritise the right improvement projects/requirements and follow up on the reliability roadmap
Contribute to the global SRE strategy and roadmap; implement practices in local IT services & teams
Ensure correct and adequate metrics and reporting on availability of services

Build and communicate a clear vision and change the reliability mindset and Drive adoption of SRE practices
Steer on reliability with the management team on all levels (Engineers, ITAL, ITL, CIO, ExCo)

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Project & Programme Mgm experience
Knowledge and experience with SRE practices in large organisations
Good understanding of IT operations and architecture
Communicate clearly in English towards engineers, team leaders and all levels of management
Have a continuous learning mindset adopting SRE market trends

As a Reliability Programme Mgr, you will have the opportunity to:

Learn from incidents how an enterprise IT really works
Get regular exposure to MT Tech BE
Drive Improvement projects across a large organisation

The team

The Site Reliability department consists of 6 teams each with their expertise: SRE’s, API engineer, CoE Testing, IT Continuity, Change/Cfg/Capacity Mgm & Major Incident Mgm. You report directly to the SRE Lead and leverage on these 6 teams and the Global SRE colleagues to make a positive impact with all Tech BE engineers… towards high availability of Tech BE services

Required profile