Quality Assurance Analyst (Remote Eligible: AZ, MO, NM)

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there’s no stopping you!

Job Title

Quality Assurance Analyst (Remote Eligible: AZ, MO, NM)

Summary

Job Description:

The Quality Assurance Analyst (QA Analyst) will be responsible for conducting reviews and audits of maintenance completed on existing accounts, review of systems and procedures to improve the quality, and ensure consistency and reliability of bank operations. Maintain compliance with bank policy, government regulations and industry best practices.

Essential Duties And Responsibilities

• Review and audit account maintenance documents
• Maintain internal controls and meet regulatory compliance requirements
• Accurately track and document account and customer information within the bank’s databases
• Follow-up and assist in clearing documentation discrepancies with a high level of accuracy
• Review and audit file maintenance in databases using standardized procedures
• Identify, document and correct inconsistencies and errors in collected data or established procedures. Provide recommendations to the branch for review/correction as needed.
• Compile associate reviews of service standards
• Complete monthly audits of branch required procedures to ensure compliance with regulations and required time constraints
• Assist with all branch audits, including but not limited to follow-up with Audit Department findings
• Audit and track client usage of bank products and services
• Provide assistance and training to associates regarding policies, government regulations, and compliance requirements
• Weekly reporting of exception and correction reports
• Review Policy & Procedure site for accuracy and recommend revisions as needed
• Partner with other departments to respond to inquiries
• Ability to travel regularly within the region and quarterly travel to other regions.
• Other duties as assigned.
  
  

Qualifications

• Ability to function productively in a high volume and fast paced environment
• Excellent customer service skills
• Excellent verbal and written communication skills, including the skills necessary to deal tactfully and professionally with customers, employees, senior management, auditors and regulators
• Strong organizational skills, a high level of accuracy and strong attention to detail
• Effective time management and the ability to work independently and in a team environment
• Ability to handle sensitive information with complete confidentiality and professionalism
  
  

Supervisory Responsibilities

• None
  
  

Education And/or Experience

• High School diploma or equivalent
• Four years previous banking, audit or account opening experience required
  
  

Computer And Software Skills

• Microsoft Office (Outlook, Word and Excel)
• Bankway
• Google Mail
  
  

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.