SailPoint Identity Security Cloud (ISC) Engineer L3 Support

Company Description

Xalient specializes in the convergence and holistic management of identity, cybersecurity, and networking to deliver secure connectivity within a zero-trust framework.

Offering world-class Identity solutions and services including IGA, PAM, customer identity, access enforcement and IAM solutions, Xalient also delivers transformative software-defined networking, cybersecurity technologies and managed services.

Established nine years ago to challenge traditional secure networking markets, Xalient has earned recognition as an award-winning global IT consulting and managed services provider. Headquartered in the UK, with additional offices in the USA and across Europe, Xalient boasts a client roster including industry leaders such as Kellogg’s, Avis Budget Group, WPP, and Keurig Dr Pepper.

Innovation drives Xalient's approach, exemplified by MARTINA, an AIOps tool designed to provide visibility and predictive monitoring, now empowering enterprises worldwide. Xalient helps make the world’s largest brands more secure, resilient, adaptable, and responsive to change.

Xalient was named among Europe’s Fastest Growing Companies in 2024 by Financial Times and Statista for the third consecutive year.

Position

Are you seeking a challenging role within an international organization? Do you value responsibility and freedom?

As a SailPoint ISC Engineer L3 Support at Xalient, you’ll find it all! We are an award-winning global IT consultancy and service provider specializing in Identity, Cyber Security and Networking. We deliver innovative solutions and services to leading organizations worldwide, where you will play a vital role in supporting our customer with SailPoint Solutions on the highest level.

Our culture emphasizes collaboration and support. Every team member is invaluable, contributing to our collective success. Join a dynamic, close-knit community where your expertise and dedication are always recognized and appreciated.

Due to the high demand for our award-winning Identity Security team, we are in need of SailPoint IdentityNow Certified engineers based in India. Our team is characterized by its quality and the way we collaborate and learn from each other. So, do you want to become an even better SailPoint Engineer and work in a great organization with a top team for fantastic clients? Get in touch with us, we’d love to talk to you!

Key Responsibilities

• Investigate and resolve complex IAM issues by analyzing logs, performing in-depth system and application analysis.
• Lead the resolution of IAM incidents, following defined incident management processes.
• Analyse recurring or systemic issues and contribute to problem management initiatives for long-term solutions.
• Plan, coordinate, and execute system enhancements, upgrades, and patches for IAM platforms and associated components.
• Ensure smooth transition and minimal disruption to IAM services. Perform System testing, documentation, and communication of changes to stakeholders
• Collaborate with infrastructure and application teams to optimize IAM system performance.
• Participate in change and release management activities for IAM systems. Review and assess proposed changes, conduct impact analysis, and develop implementation plans. Coordinate testing, validation, and deployment of system changes and enhancements
  
  

Requirements

• Experience with configuration of virtual appliances, troubleshoot connectivity issues between VAs and external systems like Active Directory, LDAP, and cloud applications.
• Experience with transforms, rules, workflows etc.
• Experience with Policy and Certifications in ISC.
• Experience working with ISC APIs
• knowledge of PKI
• SailPoint IdentityNow Engineer certified or have hands on experience at the same level.
• Aligned to European core hours
• You enjoy working in a friendly environment where you are challenged and can learn from our SailPoint Consultants
• SME knowledge of IAM and SailPoint best practices
• Information Security and/or Identity and Access Management domain experience.
• Highly organized, with ability to work independently or as part of a team
• You have strong analytical skills, are customer-oriented, and can explain complex issues in simple terms.
• Must have proficiency in English as this is a customer facing role
  
  

Other Information

We pride ourselves on a collaborative and supportive culture. At Xalient, every team member is valued and plays a crucial role in our success. Join us to be part of a dynamic, close-knit community where your contributions are always recognized and appreciated.

• 2024, 2023 & 2021 EMEA, North America Top Inspiring Workplaces Awards
• 2024, 2023 The Sunday Times Best Places to Work
• Top 10 & Spotlight Award for the Best Places to Work for Women
• 2024, 2023, 2022 FT1000 Europe's Fastest Growing Companies
• 2024, 2023, 2022 FEBE Growth 100
  
  

Benefits

• Competitive salary
• Remote working from home
• IT Set Up (after passing you’re 6 months probation)
• Joining bonus
• 18 days annual leave
• 12 regional and national holidays
• Extra 1-day annual leave for your Birthday.
• Medical insurance
• EAP – Employee assistance programme
• Referral bonus
  
  

Other information

Equal Opportunities Statement

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.

Our Commitment to Diversity