Senior Success Enablement Manager

At Paycor, ambition meets opportunity

Paycor's HR software is purpose-built for leaders and modernizes people management. We help our customers build winning teams and great places to work. Paycor’s culture is the key driver of our success. Every day, our associates find new ways to add value and progress toward audacious goals. We celebrate wins and share the wealth with a high performance-centric culture that empowers talented people to try new roles, innovate and experiment, and follow their passions.

How you'll add value

The Senior Success Enablement Manager will serve a key role in developing and driving operational efficiencies across our Success organization while facilitating collaboration with our cross-functional partners directly impacting the customer experience. In this dynamic and data-driven role, you will uncover critical insights to inform our success strategies designed to drive net retention and growth. Our ideal candidate enjoys “getting their hands dirty” by digging into complex operations, has a passion for designing processes that scale, and has a mindset and attitude of relentless simplification and driving continuous operational improvement. This individual will be skilled in data analysis and identifying actionable plans to drive customer and partner success, be an effective communicator, and be able to work collaboratively with cross-functional teams to achieve results.

Duties and Cor Responsibilities

• Become a trusted advisor to the Customer and Partner Segment leaders in our Success organization; lead metrics-driven "run-the-business" cadences, analyze business performance and identify trends and areas for improvement, and develop plans to address.
• Lead and support the rollout of processes, programs, and tools to improve the Success team's productivity and effectiveness; communicating overall status, associated risks, dependencies, and milestones.
• Coordinate cross-functional processes that help meet gross and net retention targets and deliver on customers’ needs, including processes for individuals in our customer and partner success teams to:
• Relay customer feedback to the Product team
• Align with the Support and Engineering teams around incident management
• Provide feedback to Implementation and Sales on customer readiness
• Monitor leading indicators of customer adoption and analyze usage patterns to help drive business decisions, create adoption strategies, and design mitigation plans.
• Play the lead role in driving the cross-functional execution of the resulting initiatives ensuring consistent communication.
• Responsible for maintaining & evolving Paycor’s Voice of the Customer Program strategy and collaborating with internal partners to read out results and create actionable recommendations.
  

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• B.A./B.S. degree or equivalent business experience required
• 5+ years of experience working in a fast-paced Customer Success / Sales / Revenue Operations or Project / Program Management role; preferably in an Enterprise/B2B SaaS company
• Strong business acumen and deep knowledge of Customer Success practices; able to demonstrate knowledge of key processes and metrics
• Strategic thinker who has a track record of moving quickly to put plans into action
• Superior organizational and operational skills and ability to juggle multiple projects in a fast-paced environment
• Excellent interpersonal and communication skills with the ability to work effectively with senior leaders of the organization.
• Comfortable utilizing and analyzing data to drive decision-making; highly skilled in using Excel; Power BI experience preferred
• Strong experience with Salesforce, Gainsight / other Customer Success Platforms
  
  

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.

Highlights Include

• A flexible virtual-first work philosophy
• An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
• 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
• Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
• Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
• Paid leave for birth parents, non-birth parents, elder caregivers, and military support
• Sabbatical opportunities for tenured Associates
• Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
• Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
  
  

We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $ 64680.00 -$ 110424.00 /year. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.

For more information about our total rewards, please visit www.mypaycorbenefits.com .

If you need assistance or an accommodation during the interview process due to a disability, please email us at interviewaccommodations@paycor.com . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.