Lead Backer - Non Voice (Work From Home)

Responsibilities

Manage leads and the CRM.

Report issues with CRM by calling the hotline.

Answer CRM-related questions from agents and provide training if needed.

Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.

Immediate response and scrubbing of the leads. (adding labels, activating drip campaigns, sending welcome text or emails, assigning lead to agents)

Build follow-up process for the agents.

Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent.

Re-assigning leads to an agent once appointment is set.

Daily monitoring of agent activity.

Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks.

Generate report regarding Agent’s productivity and accountability.

Build trackers and dashboard through Google Sheets.

Track referrals and prepare referral forms.

Create Lead Database for backup in case something happens with the CRM.

Database and Pipeline Tool Management.

Upload leads to dialer and schedule showings for agents.

Cascade updates regarding incoming CRM-training or webinar and team announcement.

General Requirements

Good command of the English language

Must be 18 years of age and above

A headset with a noise-canceling feature and a high-definition webcam

Device Specifications

Intel core i3 - 6th to 12th gen i5, i7, or AMD equivalent is highly required

Windows or Mac is acceptable

At least 8GB of RAM with 60 GB of free hard disk space available

Network Requirements

10 Mbps DSL or Fiber Internet connection - USB sticks, signal-based, and wireless connections are not allowed

Benefits

Legit Work from Home - Avoid the hassle of the traffic

No experience is required - Fresh Graduates, Students, and undergraduates are accepted

Job Security and Stability

Potential Income up to $1500 per month

Training is provided with Allowance

Personal and Career Growth - Self-development and Promotion

Great Team Culture - Core Values: Relationship, Growth, Fun and Abundance

Health Care

PTO Provided

Profit Share - Retirement Plan

Chance of an all-expense-paid trip to the US