NOC Engineer - Level 1

Speedcast’s Network Operation Center (NOC) Level 1 Team manages the initial interface between customers and Speedcast NOC services. The NOC Engineer - Level 1 will be responsible for investigation of incidents and implementation of service requests and the implementation and validation of approved Change Management tasks that will be required to maintain customer services.

Working a 24x7 shift rotation and in line with standard operating procedures, NOC Engineers are primarily responsible for the investigation and management of Incidents of the commissioned services.

What you will do:

• Open, investigate and resolve Incident tickets in line with Incident Management processes.
• Support Level 2 and 3 NOC engineers during Critical/Major incident troubleshooting.
• Implement and validate Change Tasks.
• Apply Change Management and Incident Management escalations.
• Provide technical support and call handling for team members.
• Encompass Speedcast’s core values in everyday activities
  
  

What we need from you:

• 1-3 years of technical experience in a technical support role
• Strong Background in Network/IT.
• Basic Cisco knowledge or work experience.
• Basic Configuration and troubleshooting of Cisco routers and switches.
• Basic knowledge on Satellite Communications, experience on VSAT, MSS Services and LEO satellite service will be beneficial.
• Hands-on experience of supporting remote customers.
• Experience with Wi-Fi infrastructure and management
• Experience dealing with 3rd party Suppliers and telco service providers.
• Ability to manage workload in-line with standard operating procedures.
• Strong analytical thinker.
• Effective problem-solving skills with the ability to take a proactive approach towards resolving Incidents.
• Effective verbal and written English communication skills.
• Ability to communicate confidently and effectively with both Customers and Senior Management.
• Ability to pitch technical communications at an appropriate level.
• Attention to detail and ability to work under pressure and meet critical deadlines.
• Self-motivated with the ability to take initiative.
• Ability to work effectively in a team environment.
• Demonstrated ability to be customer focused.
  
  

Working at Speedcast:

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.

We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.

Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast:

• Our global presence – you get to work with clients and colleagues all over the world, in every continent
• Talented teammates – your co-workers are the best and brightest in the industry
• Industry leadership – be part of the latest advancements shaping the future of communications
• Ability to develop skills – work across departments to gain new skills and valuable experience
• Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
• Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
• Work on diverse projects – every day is different with our customers from a range of industries around the world
  
  

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.