Job description

AI Chat Integration Engineer
Location: United States or Canada
Department: R&D | AI & Platform Engineering
Reports To: Head of AI & Automation
Type: Full-Time
Compensation: $170K - $220K USD

About Centric Software:

Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.

From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility. www.centricsoftware.com

Job Summary

The AI Chat Integration Engineer at Centric Software is a highly skilled, system-level thinker who excels at designing and implementing AI-powered chat integrations. They have a deep understanding of TypeScript, Node.js, React, and API architecture and are passionate about creating type-safe, reusable, and scalable systems that enhance team productivity. This individual thrives in a fast-paced, high-tech SaaS environment, enjoys solving complex integration challenges, and has a strong DevOps and infrastructure mindset to ensure seamless AI feature deployment across product teams.

This engineer collaborates cross-functionally with Product Management, AI/ML Engineers, Cloud Infrastructure, and DevOps teams to implement real-time, containerized, and high-performance AI-driven chat solutions. They are structured, methodical, and proactive, always seeking ways to improve developer experience and streamline workflows.

Mindset & Key Traits:

Systematic & Analytical Thinker
Passionate About Developer Experience & System Architecture
Strong Advocate for Type Safety & API Standardization
Team-Oriented with a Collaboration-First Approach
Deep Focus on Scalability, Security, and Performance

Key Responsibilities

Design & Develop Chat Integration Patterns
- Architect and implement scalable chat integration patterns that seamlessly integrate AI-driven conversational tools into Centric Software’s ecosystem.
- Work closely with AI/ML teams to optimize real-time customer chat experiences for Pre-Sales, Post-Sales, and Product Support.
- Ensure smooth multi-channel integration across web, mobile, and enterprise platforms.
Create Type-Safe APIs & Reusable Components
- Develop robust, type-safe APIs for AI-driven interactions, ensuring they are secure, scalable, and efficient.
- Build and maintain highly reusable UI components for chat interfaces using React + MobX.
Optimize AI Feature Implementation
- Collaborate with AI/ML teams to deploy and optimize AI-powered chat features using real-world data.
- Enhance conversational AI models by refining API interactions, chatbot logic, and performance benchmarks.
Drive Containerization & Service Separation
- Lead efforts in Docker-based containerization to support microservices architecture and seamless deployment of chat AI modules.
- Work on Kubernetes and serverless architectures to ensure AI chatbot services are robust and scalable.
Architect & Improve System Infrastructure
- Own and improve the system architecture supporting AI-driven chat and conversational AI.
- Ensure AI chat services integrate seamlessly with Centric’s PLM, CMI, VIP, Planning, CPI, and Personalization modules.
- Implement performance optimizations for faster AI inference, lower latency, and improved real-time interaction.
Champion DevOps & CI/CD Best Practices
- Optimize CI/CD pipelines for rapid deployment of AI-integrated chatbots.
- Work closely with DevOps teams to ensure secure, automated, and efficient deployments.

Technical Requirements & Core Skills

Programming & Development:

Expertise in TypeScript & Node.js – strong foundation in backend development and type safety.
React + MobX Experience – ability to build and maintain highly responsive and interactive UI components.
Vue.js & Python Knowledge – exposure to other front-end and scripting languages is a plus.
Deep API Design Understanding – experience designing, documenting, and securing scalable RESTful & GraphQL APIs.

Infrastructure & System Architecture:

Containerization (Docker, Kubernetes) – strong experience in microservices and service separation.
Infrastructure Optimization – experience in cloud platforms (AWS, GCP, Azure) to deploy AI-driven chat solutions.
Performance Tuning & Security – ensuring chat solutions are highly performant, scalable, and secure.

DevOps & Automation:

Strong DevOps Mindset – experience with CI/CD tools (Jenkins, GitHub Actions, ArgoCD).
Automated Testing & Deployment – knowledge of tools like Cypress, Jest, or similar for automated UI/API testing.

Requirements

5+ years of experience in TypeScript, Node.js, React, and API design
Experience working with AI, Chatbots, or Conversational AI frameworks
Deep knowledge of microservices, containerization, and scalable system architectures
Prior experience working in SaaS, AI, or High-Tech Product organizations
Strong problem-solving mindset with a bias for action and innovation

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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