Job description

About ISACA: ISACA is a professional association and learning organization powered by a passionate community of more than 170,000 members and technology professionals around the world, who work in digital trust fields such as information security, governance, assurance, risk, privacy, and quality. For more than 50 years, ISACA has equipped these individuals and enterprises with the knowledge, credentials, education, training, and community to progress their careers, transform their organizations, and build a more trusted and ethical digital world. Come join an organization with an inspiring mission, a pay for performance culture, and top-shelf benefits plans. Overview:

The Sales Operations Specialist will support the needs for complex reporting, process documentation and oversight, system optimization, and sales tool usage for ISACA’s Enterprise Sales team and the Sales Operations Manager. This role supports the data needs (collection, analysis) of the Sales Team across all Enterprise Sales lines of business. This role must work cross functionally to ensure sales operations processes are defined, understood, and followed; and that we optimize sales processes with the appropriate sales tools. Additionally, this role will identify, clarify, and work cross-functionally to resolve system issues.

Responsibilities:

Reporting, Data Analytics, Insights
- Develop financial and operational dashboards by understanding stakeholder needs and business strategy. Create predictive revenue models from observed data patterns that provide insights and forecast results. Research and understand data anomalies to ensure data accuracy and reliability.
Process Improvement, Performance Management
- Define and oversee the execution of priority sales processes to ensure the expected sales results.
Sales Tool Optimization
- Serve as the internal subject matter expert for the organization's sales tools, providing guidance, expertise, and support to ensure optimal usage, drive user adoption, and enhance overall sales effectiveness.
Systems Monitoring
- Identify, clarify, and work cross-functionally to resolve system issues.
- Serve as a point of contact for Sales on IT development work prioritization.
Provide coaching to sales representatives, sharing knowledge and tools needed to help drive revenue generation, strengthen client relationship and accelerate business development initiatives.

Qualifications:

Required Field of Study:

Bachelor's degree, or an Associate's degree combined with relevant experience

Minimum Years of Experience Required:

4-year College Degree and 1-3 years of applicable experience; or Associates Degree and 5+ years of applicable experience.

Description of Minimum Experience Required:

Data analysis and complex reporting experience
Experience with Salesforce
Intermediate Excel knowledge and experience
Demonstrated experience working in a team environment

Preferred Field of Study:

Bachelor’s degree from an accredited university

Preferred Years of Experience:

5+ years of applicable experience

Description of Preferred Experience:

Experience in a sales environment
Experience working with international customers
Extensive experience with Salesforce.com
Advanced Excel knowledge and experience
Advanced data analysis and complex reporting experience
Demonstrated experience working with distributed teams in a virtual work environment

Certification and Licensing Requirements (Preferred)

Salesforce Administrator Certification or similar

Competencies/Skills Required:

Indicate the minimum skills necessary to effectively perform the key responsibilities of this position.
Salesforce competency
MS Office skills, especially Excel
Database reporting
Experience working with internal customers
Ability to learn systems quickly and effectively
Strong problem solving and analytical thinking
Self-Starter/Strong Time Management
Independent/Self-Directed
Accuracy and attention to detail
Excellent communication skills
Ability to adapt to change
Strong sense of empathy
Strategic thinking

Equal Opportunity Employer (EEO): ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.

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