Senior Director of Services, Microsoft D365 Practice

Company Description

Our mission, your future

As a global community of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate intrapreneurs, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.

Ready to make a significant impact on mission-critical projects and shape the future through digital transformation and strategic consulting? Take your ambitions to the next level and discover your next exciting challenge with us!

Your role, your impact

As the senior director of services for the Microsoft D365 practice, you will be a key leader overseeing a team of Microsoft professionals, managing multiple D365 ERP and CE projects, and driving Alithya’s expansion in the US and Canada. Your strong leadership skills will be crucial in communicating project direction, managing client expectations, building successful client relationships, and guiding Alithya project teams to successful outcomes. Additionally, you will be responsible for maintaining team utilization and providing business and financial reports to the executive level.

This role is open to candidates across the United States. Travel will be required up to 20% of the time. 25-30% of the role will be billable.

Your day-to-day

• Assist with delivery presentations during the sales cycle;
• Monitor project performance and implement corrective actions as needed;
• Ensure project teams have the necessary skills and tools to succeed;
• Provide leadership and direction for project managers;
• Align project goals with the practice’s PMO business objectives and ensure compliance;
• Develop reference clients;
• Build relationships with key executive and C-suite client stakeholders;
• Manage client accounts receivables;
• Establish and maintain relationships with key stakeholders across the company, ensuring they are informed about project progress and potential issues;
• Ensure all project financials are accurate and submitted on time;
• Identify and manage project risks and issues, ensuring compliance with regulatory and organizational standards;
• Provide director-level project governance on multiple projects, ensuring timely, within-scope and on-budget delivery.
  
  

Keys to your success

• Master’s or bachelor’s degree in business, management, or a related field;
• Minimum of 8 years of management experience in a consulting environment;
• Experience in a SOX-compliant company and with engaging with C-Suite and executive leadership, both internal and external;
• Experience implementing or managing ERP/CRM projects prior to moving into management;
• Solid understanding of project financials, project management methodologies and tools;
• Strong industry knowledge in at least one of the following areas: Food and Beverage, Chemicals, Pharmaceuticals, Professional Services, Higher Education, Life Sciences, Building and Industrial Products, Retail, Commerce, PMO, etc.;
• Ability to manage all aspects of the consulting business from sales to post go-live;
• Proven ability to manage multiple projects simultaneously;
• Excellent leadership, negotiation and decision-making skills.
  
  

Extra edge

• PMP certification or equivalent;
• Practice management experience;
• Bilingualism (English and French).
  
  

Language Skills

• English: Advanced
  
  

Our offer

• Balance that works for you: Work-life balance helps us stay at our best. We offer flexible work options, and with our Unlimited Vacation Plan, you can rest and recharge when you need it most.
• Rewarding achievements every step of the way: Your contributions matter. From day one, our total rewards package offers a comprehensive compensation plan, including short- and long-term incentive programs.
• Your well-being matters: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.
• Continuous growth and learning: When you join Alithya, you’re joining a team committed to investing in your development. Refining your expertise is essential in a rapidly evolving industry, and we support your continuous growth every step of the way. Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs designed to empower you to lead your teams with confidence and deliver impactful outcomes, and with a tuition reimbursement program for external training, we set you up for success to thrive and achieve your ambitions.
• Ownership with opportunity: Our people drive our success. Through our Employee Share Purchase Plan with matched contributions, you become a stakeholder, sharing in our growth and directly benefiting from our collective achievements.
  
  

Our authenticity is our strength

The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment rooted in our core values of respect, well-being, passion, trust, integrity and creativity. For us, diversity, equity and inclusion aren’t just buzzwords; they’re essential drivers of innovation and excellence, and powerful catalysts for inspiration and evolutionary ideas. The empowerment of our people is fundamental to being the trusted advisor to our clients. Join us in embracing our authenticity and in leveraging our unique perspectives to collectively build the future we all envision.

An inclusive path to success

Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page at https://www.alithya.com/en/accessibility .