Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Collections and Disputes Role - Senior Process Associate – English - Remote RO*!

Your job will involve invoice and payment processing, workflow management and issue resolution.

Responsibilities

Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer satisfaction while respecting Risk Management policies

Supervises current positions by performing sounding activities related to outstanding debt
Supervises past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department
Works closely with Cash Application team to ensure accurate matching of payments
Receives requirements to perform changes to the customer database
Creates customized customer statements and sends them to customers
Follows up with customers, requests for payments and investigates the reasons for non-payments
Follow-up on accounts and payments.
Communicates with internal and external customers

Minimum Qualifications

Very good knowledge of English
English level – B2
Accounting knowledge – intermediate level;
Similar work experience
Work experience with SAP system (Advantage)
Organized personality with attention to details and customer orientation;
Accurate, logical problem solver;
Ability to handle client on one-on-one basis, via e-mails and calls;
Upbeat, proactive with ability to work both independently and as part of a team;
Communicative and ability to learn;

Preferred Qualifications

University graduate (Economic studies are an advantage);

What can we offer?

Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Senior Process Associate

Primary Location

Romania-Iasi

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Jan 29, 2025, 11:07:37 PM

Unposting Date

Mar 1, 2025, 12:29:00 PM

Master Skills List

Operations

Job Category

Full Time

Required profile