Job description

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

SUMMARY

An ideal Client Onboarding Manager needs to be motivated, results-driven, and can work with client users to lead efficient and successful onboarding campaigns. The Client Onboarding Manager will drive revenue from Supplier Registrations by managing and overseeing Registration Campaign launches, while using best practices to ensure desired outcomes. They will work directly with client stakeholders, internal project team members, and supplier sales leadership. We are looking for self-starters who are resourceful and have demonstrated a high degree of discipline in their academic and professional pursuits. If you reside within 30 miles of an Avetta office, you will follow a hybrid work schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Set clear expectations with clients and foster two-way communication, establishing Avetta as a trusted partner and expert
Support our clients on-site and in their systems as needed
Assist client stakeholders on gathering their supplier list from various ERP systems in the appropriate format including all required data
Coordinate the scope, enrichment, prioritization, strategy, and quality assurance of the client’s supplier list
Collaborate with clients and Avetta’s Supplier Communications team to draft a co-branded communication plan for both the client’s internal employees and their suppliers
Coordinate the communications being sent to the appropriate recipients at the appropriate time from the client and Avetta to drive the intended outcomes
Assist client stakeholders in implementing good change management best practices within their business’ policies and procedures
Coordinate with Account Management and Technical Resources when there is an opportunity for integration/automation/API.
Disseminate critical client-specific information to internal teams
Generate and manage Supplier Registration reporting at various levels of our clients’ organization (Company/BU/Region/Site/Submitter) to meet client SLAs, drive efficiency and quality for customers, track progress and outcomes, and strategize on next steps
Train client users on the use of our product features related to supplier registration such as: submissions, reporting, and feedback
Handle customer escalations and maintain regular reporting updates
Collaborate with internal teams to create smooth transition from Client Onboarding Manager (COM) to Client Success Manager (CSM) after launch

IDEAL EXPERIENCE:

2-3 years of experience in customer onboarding, or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles
Portuguese language skills are required (native proficiency is ideal)
Work experience within the LATAM region
Candidate must display high energy, high passion level, determination, and perseverance

PREFERRED QUALIFICATIONS:

Trilingual skills in English, Portuguese and Spanish are preferred
Sales experience or experience with long sales-cycles is a plus, but not required
Candidate must display comfort level with working with and committing to aggressive goals
Professional phone presence and excellent communication skills are required, both written and verbal
Ability to work independently and as part of a team
Able to work in fast-paced, self-directed entrepreneurial environment
Excellent time management skills
Strong Decision-making, problem resolution, and creative thinking skills
Able to multi-task the activities with shifting priorities
2+ years of CRM (Salesforce.com) experience
Experience with Microsoft Office suite of products
Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team

IDEAL EDUCATION & TRAINING:

Bachelor’s degree
Project Management certification or training is a plus

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role's responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $65,000 - $95,000 USD per year, with a potential bonus.

Benefits included: