Job description

This is a remote position.

This role involves an independent management of the assigned products as well as the development and/or execution of the diverse initiatives on the account with reporting back to the Production Team Leads & Production Operations Director. This role calls for a professional with a problem-solving mindset who can independently plan and execute assigned initiatives, collaborate effectively within a larger team, or lead a dedicated team to achieve the final goal. Primary responsibilities will include a direct management of approx. 4 individuals (incl. their performance management).

Most projects are processed automatically from start to finish with little oversight required. Our goal is to increase automation where possible so we can focus on quality and strengthen relationships within our team, with our vendors and with our client. Our team works primarily on managing exceptions, especially urgent requests and improving processes and tools for constant increased efficiency.

Our team works as a global team, with project management support covering all time zones. We have hundreds of linguists who are dedicated specifically to our program. We work hard to train and develop our resources and maintain very low turnover as compared to the industry standard.

This role will involve PST working hours.

Main Duties & Responsibilities

On time and high quality delivery of the projects as per client’s needs
Leading initiatives as assigned by Team Leads, ensuring successful completion
Provide support and guidance to others on this global team of project managers and project coordinators.
Functional team management of approx. 4 team members (Project Managers & Project Coordinators)
Work with Team Leads to document and implement improvements to internal and client processes with focus on the project management industry standards, incl. pilots
Primary point of contact for client on specific aspects of the program and production escalations for assigned product lines
Systematic check of high visibility projects/program assets to address issues proactively
Working with our client’s specific applications
Learning and working with client-specific tools
Troubleshooting of internal and client specific tools

Requirements

This role requires a proactive professional with a can-do attitude, capable of independently planning and executing assigned initiatives, collaborating seamlessly within a larger team, and confidently leading a dedicated team to achieve objectives.
Project leadership experience (leading a team of designated project resources)
People management experience 2+ years
Previous Localization Project Management experience, 5+ years or equivalent
Ability to work under pressure and in a changing environment
Understanding/experience working with more than one language/culture and with remote teams
Experience in direct client facing interactions
Large clients experience
Excellent presentation and communication skills
Excellent reporting skills (e.g. upward reporting)
High-Level user experience in Word, Excel, Powerpoint, Outlook and Calendar
Fluent in English
Ability to communicate clearly in writing (English) and face-to-face online.
Technical proficiency working with and troubleshooting different computer platforms, tools and ability to understand proprietary systems.