Billing Specialist

The Billing Specialist role at OTAVA® is responsible for supporting the billing process, processing invoices, reviewing customer contracts, maintaining organized financial records to aid reporting, and responding to both internal and external customer inquiries in a positive manner.

Location:  Ann Arbor, MI; Denver, CO 

Work Location:  Remote with occasional on-site days, 8AM - 5PM, Monday - Friday

Role Responsibilities

• Manage monthly invoice runs ensuring accurate and timely sending of customer invoices
• Assist customers and sales teams with managing of customer orders and contracts
• Proactively and positively respond to, and engage with other departments as needed to help resolve, incoming customer questions and issues
• Securely handle customer data and payment information
• Ensure contracts and customer records are kept current in relevant systems
• Provide regular, accurate reports of billing data
• Other duties as assigned

Experience

• 2-4 years of experience in a billing or similar role
• Experience with a CRM system is helpful but not required.  Training will be provided.

Knowledge, Skills, and Abilities

• Working knowledge of MS Office (particularly Excel, is desirable)
• Accurate and results-driven
• Willingness to learn
• Comfortable dealing with numbers and the processing of financial information
• Proficiency in English
• High degree of attention to detail, responsibility and trustworthiness
• Ability to effectively interact with internal and external customers
• Customer service mindset
• Adherence to laws and best practices regarding dealing with customers and data

Education

• Bachelor's Degree in Finance or Accounting preferred

What We Offer:  

Remote work, competitive salary ($45K- $60K) plus Bonus, 401(k) match, medical, dental, vision, and life insurance, uncapped PTO, paid volunteer time off, paid parental leave, and working with world-class co-workers who are just as dedicated and as awesome as you are.  

What about OTAVA®?  

At  OTAVA®, we are people empowering people to enable growth and we are excited for you to join us!  

As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.