Senior Product Manager

About SonderMind

At  SonderMind,  we  know  that  therapy  works.  SonderMind  provides  accessible, personalized  mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical  outcomes.  To  enable  our  clinicians  to  thrive,  SonderMind  defines  care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

We’re seeking a curious, entrepreneurial, data-driven Senior Product Manager to own and optimize our Customer Care and Revenue Cycle Management (RCM) experiences. In this role, you’ll define and drive the roadmap to automate care coordination, streamline customer operations, and enhance revenue cycle processes to improve efficiency, reduce costs, and deliver a seamless experience for both clients and providers.

Reporting to the Head of Product, this is a high-impact, high-visibility role where you’ll partner with Engineering, Design, Data Science, Finance, and Customer Operations to lead cross-functional initiatives, harness the power of Gen AI for innovation, and deliver transformative solutions in the mental health care space.

Essential Functions

• Be the voice of our users. Conduct high-impact user research and leverage user feedback in all its forms to accurately capture and represent user needs and the way they interact with our product. Use those insights to inform product decisions, build stronger confidence in our direction and ensure we meet user needs while driving meaningful business outcomes.
• Roadmap development and prioritization: Craft a clear roadmap of features and initiatives that deliver against product vision and drive business impact across customer care and RCM.
• Lead end-to-end product development. Lead the discovery, ideation, scoping, execution, and launch of user centric features to address user problems and business opportunities. Define key performance metrics for your features and closely analyze product performance to measure success, identify gaps and areas of improvement.
• Drive operational excellence through collaboration and communication. Lead and collaborate with design, engineering and other cross functional peers and leadership to provide input and visibility into the product development process and define and ship a consistent, high quality experience across the “whole product”.

What does success look like?

• Building understanding over time: You progressively deepen your understanding of our product, users, and healthcare domain, including customer care and RCM processes. You effectively incorporate the voice of the user, business insights, and domain expertise into decision-making, sharpening your product and analytical skills as you grow.
• Evolving strategic execution: You skillfully translate your knowledge into a compelling product strategy and roadmap that addresses both customer care and RCM needs. 
• Workflow optimization: Analyze current workflows with multiple manual steps, identify inefficiencies, and leverage internal tools, external partnerships, or AI-driven solutions to achieve over 80% automation in customer care and RCM processes.
• Navigating ambiguity: You confidently make sound product decisions even in highly ambiguous situations. You employ thoughtful methods to validate ideas and solutions, achieving a high level of conviction before development begins.
• Delivery & agility: You consistently deliver high-priority features and initiatives within set timelines. Working closely with Engineering and Design, you ensure iterative development, timely project completion, and successful outcomes.
• Growing leadership & collaboration: You build and nurture strong relationships with peers, stakeholders, and cross-functional teams. You lead with influence, fostering collaboration across the organization to ensure alignment and product success.
• Increasing influence: Over time, you grow your ability to influence decision-making at all levels, driving the organization toward the product direction you envision.
• Elevating product quality: You ensure that shipped features consistently meet the company’s quality standards.
• Driving impact: You deliver on the quarterly plan by consistently launching a portfolio of impactful products, ensuring they drive measurable value and contribute to key business objectives.

Who You Are

• 5+ years of product management experience within fast-growing teams.
• 2+ years of healthcare revenue cycle management process experience, including billing, posting, accounts receivables, and reporting.
• Strong written and verbal communication skills, with the ability to clearly articulate customer problems and product solutions.
• Proven track record of taking a product from concept to successful market adoption.
• Entrepreneurial mindset and a self-starter who proactively identifies opportunities to improve the product and user experience.
• Skilled at using insights and resources to achieve a high level of conviction before development begins.
• A creative, out-of-the-box product thinker who is passionate about improving access to and outcomes in mental health.
• Strong collaborator with the ability to work cross-functionally and tap into the expertise of stakeholders to find optimal solutions.
• Thrives in fast-paced, high-pressure environments and excels at transforming ambiguity into clarity.
• Experience building Gen-AI experiences is a plus.

Our Benefits 

The anticipated salary rate for this role is between $150,000 - $165,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.