Anti-Fraud Operations Manager

Hi! We’re Mercuryo, and we’re on a mission to redefine finance by blending the best of traditional banking with the innovations of decentralized finance (DeFi). We believe that everyone should have easy access to Web3 and traditional financial services — and we’re making that happen by building a robust platform that simplifies dealing with crypto and seamlessly integrates it into the broader financial ecosystem.

Since we launched in 2018, we’ve teamed up with Web3 top projects such as MetaMask, Trust Wallet, Ledger, Jupiter, 1inch, and PancakeSwap and 200+ others to power over 200 dynamic products. Our work also brings us into direct collaboration with major ecosystems such as Solana Labs, Consensys, and BNB Chain. We’re just getting started, and we want you to help us shape the future of money!

Why Mercuryo?

Industry Impact

Join us in helping world-class Web3 projects onboard millions of new users into the next generation of finance.

Innovative Environment

Collaborate with more than 200 talented professionals from diverse backgrounds — including banking, SaaS, and Web3 — all united in delivering outstanding user experiences.

Growth and Learning

Our expanding network of 200+ B2B partnerships and a user base of over 7 million means there’s always room to grow your skills, tackle new challenges, and push boundaries.

Flexible Culture

We’re remote-first, celebrating diversity across 30 countries. At Mercuryo, you’ll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.

About the Role:

We are looking for an Anti-Fraud Operations Manager to join our Operations Team.
This role offers unparalleled access to the heart of the crypto and fintech industries. You will be responsible for leading our fraud prevention efforts, optimizing processes, and ensuring the safety of our financial operations.

Reporting to the Head of Operations, you’ll work with Compliance, KYC/KYB, and Customer Support teams.

If you want to impact Mercuryo’s growth and the wider crypto ecosystem and be at the forefront of industry trends and innovations, this is your chance!

Your Role:

• Lead and manage the Anti-Fraud team, ensuring optimal performance and adherence to company goals.
• Oversee and configure the Anti-Fraud system, ensuring it is updated to meet changing fraud patterns.
• Monitor transactions for suspicious or unusual activity and take appropriate preventive action.
• Identify patterns and trends in customer behaviour to refine the Anti-Fraud system and implement targeted rules.
• Analyse and process data for transactions subject to mandatory control, preparing internal Suspicious Activity Reports.
• Produce, review, and present regular fraud prevention reports to senior management.
• Collaborate closely with other departments (Compliance, KYC/KYB, Tech) to optimise fraud prevention workflows and improve overall system effectiveness.
• Develop and document technical requirements for upgrading the Anti-Fraud system to meet operational needs.
• Train and mentor the Anti-Fraud team, ensuring professional development and up-to-date knowledge of fraud trends.
  

What We're Looking For:

• Minimum of 3 years’ experience leading or managing Anti-Fraud teams, ideally in banks, payment aggregators, or fintech organisations.
• Extensive knowledge of international payment system rules (e.g., VISA, MasterCard) and regulatory AML requirements.
• In-depth familiarity with KYC, KYT, and Enhanced Due Diligence (EDD) processes.
• Demonstrable experience in implementing and improving Anti-Fraud systems, with a focus on automation and scalability.
• Experience working in crypto projects is a strong advantage.
• Proficient in English (at least Upper-Intermediate level).
• Strong analytical skills, with the ability to identify fraud patterns and introduce data-driven rule settings into the Anti-Fraud system.
  
• Proven leadership abilities, with experience in team development, mentorship, and cross-departmental collaboration.
  

What We Offer:

• Competitive market rate salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Extensive benefits program.
• Flexible work schedule and remote work options.
• Modern offices and co-working spaces across 6 countries.
• Working equipment.
• Professional development and training opportunities.
• Opportunity to shape the initiatives you’re working on.
• Diverse and friendly team.
• We are open-minded to new ideas.

Join Us!

If you're driven to be a part of the Web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future!