Max Support Representative- OIT International

Thomson Reuters ONESOURCE Corporates segment is seeking a dynamic and motivated client-centric individual for our open Max Support Representative for our OIT International team! You will be amongst some of the most innovative technologist and product managers serving as a customer support enabling our clients who use our digital solutions to solve complex issues.  This position can be remotely based in your home office or one of our U.S. locations: Ann Arbor, Dallas, Minnesota area.

The person in this role will provide support to clients licensing the ONESOURCE International Module of ONESOURCE Income Tax. They need to have a detailed knowledge of the software. Clients will be assigned to each individual. They will assist the clients throughout the annual filing season of their Corporate Income Tax Return.

About the Role:

• Provide support for assigned accounts - Answer and/or obtain from the appropriate resource answers to questions/problems primarily relating to ONESOURCE Income Tax and related products.
• Responsible, as needed, for being sure issues related to other Tax & Accounting products are resolved in a timely and satisfactory manner by other Support teams or through their own assistance.
• Provide proactive service - Review pending product release to determine if updates/changes are immediately applicable to client's current processing.
• Review all released patches/updates/fixes.
• Propose product changes/enhancements per client requests.
• Provide feedback to management relating to client satisfaction.
• Maintain satisfactory client relationship - Maintain contact with assigned client representatives. - ONESOURCE Max Support is an optional fee-based program.
• The client relationship is key to renewal of the program.
• Be available for extended hours as needed.
• Develop product/application specific specialties to be shared with other members of the ONESOURCE Max Support and mentor other ONESOURCE Support Groups.
• Other duties as assigned.

About You:

• Bachelor’s degree required.
• Minimum 1 year customer service experience required
• Microsoft Office user experience
• CPA license preferred, not required - expired or active.
• Direct Tax ONESOURCE software, CorpTax or other related softwares required
• Subject matter expert in area of international income tax
• Detail oriented and client-focused quality account management

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What's in it For You?

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $64,400 - $119,600.

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.


This job posting will close 03/31/2025.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

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Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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