Job description

Title: Program Coordinator Reports to: Program Officer

Status: Contractor Location: Ulaanbaatar, Mongolia (Home Office)

Foundation Overview:

The Max Foundation is a leading global health nonprofit organization dedicated to accelerating health equity. For more than 26 years, Max has pioneered practical, scalable, high-quality solutions to bring life-extending treatments and patient-centered health care to more than 100,000 people living with cancer and critical illness in low- and middle-income countries. Max believes in a world where all people can access high-impact medicines, where geography is not destiny, and where everyone can strive for health with dignity and with hope. Learn more at https://www.themaxfoundation.org/.

Role Summary:

The Program Coordinator (PC) will manage the day-to-day operations of Max’s program locally, as well as administrative and logistics requirements. They will work directly with cancer and other rare disease patients and healthcare professionals, including physicians, nurses, and pharmacists, to ensure that patients have access to medication, care, and support. The PC will support partners by facilitating the importation and distribution of products in the country. Additionally, the PC will be responsible for maintaining a good collaborative partnership with local patient organizations in implementing advocacy initiatives aligned with Max’s strategy.

Responsibilities:

Facilitate the day-to-day operations and administration of support programs in accordance with established guidelines and country regulations
Assist the partner physician team with the patient application process by ensuring all required documents are completed and eligible patients are promptly enrolled in the program
Establish professional communications (including face-to-face) with patients, healthcare professionals, Ministry of Health and other key stakeholders to ensure the smooth implementation of support programs
Contact patients to ensure program compliance, and provide emotional support, resource referrals, and basic disease information, as needed
Amplify patient voices by collecting and sharing stories from patients and stakeholders
Report all known patient adverse events within 24 hours, in accordance with program guidelines, including all relevant source documents
Accurately update and maintain database records on a timely basis
Proactively communicate program progress and on-the-ground developments to the program officer
Support senior team in preparing reports and tracking progress
Support the clinic to facilitate the importation and customs clearance of donated products
Handle requests tactfully by gathering feedback, identifying problems, and finding solutions

Qualifications:

Diploma required, bachelor's degree preferred in Social Work, Public Health, Nursing, or a related field
Minimum one year of working experience in a healthcare-related field; experience in management of medicines or supply chain a plus
Comfortable and proficient using a computer and phone as primary tools for the job and able to work well independently
Excellent communication skills, both written and verbal, with the ability to effectively engage and build relationships with diverse stakeholders at all levels.
Fluent in English and Mongolian. Competency in Russian is a plus.
Well-versed with Microsoft Office including Word, Excel, and PowerPoint
Strong organizational skills; detail-oriented in documentation and reporting
Responsible for independent and timely execution of duties
Willing to work on weekends to support patients, as needed
Possess own transportation

Skills and Attributes:

Passionate about The Max Foundation’s mission and vision, and determined to lead and accomplish all goals related to current and future strategic plans
High attention to detail and a high standard for quality work product
Understanding of and comfortable in a global environment, with an emphasis on low and middle-income countries
Passion for exceptional collaboration, and flexibility to do what it takes to elevate a positive culture
Comfort working in a complex, high-paced, and high-workload environment
Caring, humble, people-oriented, servant leader
Resourceful, find solutions using all available data and partnerships to overcome challenges impacting the organization and its programs