Learning Platform Specialist

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!

As Learning Platform Specialist, you shall be responsible for following key responsibilities:

• Provide support to client teams in delivery of first-class learning experiences for clients, including, but not limited to, learning portal set-up and configuration, portal training, documentation, Tier 1 technical support, and quality control.
• Become an expert in the workings and use of our program delivery platform.
• Coordinate with other HBP colleagues (e.g., Client Success, Technical Support, etc.) to execute on client portal needs and deliverables.
• Confer with team members and other HBP colleagues on developing portal building processes, best practices, documentation, and supporting materials.
• Aim to continually improve team processes and procedures; follow and reinforce accepted processes.
• Participate in team meetings by communicating updates, sharing feedback, offering new ideas, communicating challenges, etc.
• Be proactive about looking for risks and mistakes/errors before they happen, as well as opportunities for improvement, and be bold in raising them.
• Use HBP systems and tools to support knowledge management, data gathering, financial analyses, and product delivery, including workload management and time tracking.
• Initiate action to accomplish work goals and achieve results beyond what is required.
• Provide back-up to support to other team members as needed.

Requirements:

• Familiarity with MS Suite (Word, Excel, Teams), CRM Ticketing Systems, Salesforce, Splunk, And/or learning management systems.
• Ability to convey technical information clearly to non-technical users and collaborate effectively with team members.
• Demonstrated ability to swiftly adjust to shifting priorities, new information, and manage multiple tasks concurrently.
• Proficient in using personal computers, mobile devices, interactive products, and web-based applications.
• Strong communication skills are essential for effectively collaborating with team members and engaging with clients.
• 3-5 Years’ experience in any of the related fields; sales, consulting, publishing, educational technology, technical support, product support or client success.
• A minimum of a four-year degree from an accredited institution of higher education.
• This will be a contractual remote role, operating remotely, as per US Shift time.