Onboarding and Success Agent

Description

As Elementor's Onboarding and Success Agent, you will play a vital role in guiding Elementor users to success by delivering personalized onboarding experiences and helping them leverage Elementor’s powerful tools. In this position, you will lead one-on-one consultations, facilitate virtual training sessions, and manage a variety of service requests, ensuring our customers have the support they need to create their best websites.

This is a dynamic role requiring strong communication skills, technical expertise, and an ability to prioritize tasks effectively. You’ll work closely with customers, helping them achieve their goals with Elementor and offering tailored solutions to meet their specific needs.

Responsibilities

• Master Elementor's Tools and Services: Gain in-depth knowledge of Elementor and its services to provide tailored support to customers.
• Join and lead virtual meetings with customers, including consultations and training sessions, ensuring professional and impactful interactions.
• Maintain a well-organized schedule, stay on top of meetings, and manage your calendar effectively to meet deadlines and service commitments.
• Execute a variety of professional services, including technical support, design adjustments, and ongoing maintenance tasks, while adhering to defined scopes and deliverables.
• Proactively create, prioritize, and manage tasks to ensure timely and high-quality service delivery.
• Build strong relationships with customers, understand their needs, and provide personalized solutions and recommendations.
• Conduct thorough testing and validation to deliver error-free services that exceed customer expectations.
• Stay updated on Elementor features and web design trends to offer cutting-edge solutions and insights.

Requirements

• 3+ years in customer-facing roles in customer success, professional services, or technical support, preferably in the tech or SaaS industry.
• Proficiency in WordPress, Elementor, and web design fundamentals, with experience in performing site updates and resolving malware issues.
• Strong understanding of web hosting, servers, cloud environments, and infrastructure.
• Advanced knowledge of WordPress fundamentals, including post types, permalinks, template hierarchy, and SQL database interactions.
• Skilled in managing hosting and domains (FTP, cPanel, Plesk) and troubleshooting complex technical issues. Familiarity with SEO, website optimization, and security best practices is a plus.
• Ability to creatively solve challenges and offer innovative solutions to customer problems.
• Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and customer-friendly manner.
• Strong organizational skills to manage a dynamic schedule, balance multiple priorities, and meet deadlines consistently.
• Proven ability to create and manage tasks independently while maintaining accountability for results.
• A passion for helping customers succeed by delivering exceptional experiences, with strong empathy and patience in understanding customer challenges and providing thoughtful, tailored solutions.
• Flexibility to thrive in a fast-paced, changing environment, with the ability to adjust quickly to new demands and technologies.

*This position is for an employee in the LATAM time zone.