Customer Care Field Manager

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

Danaher is a company focused on D&I working to make the best work place for everybody.

And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.

You will have the opportunity to work in a Global environment with many chances to growth in the role or in new position across different Opco’s.

We hope you’ll see yourself here, too.

What you find at Beckman Coulter —and within yourself — might just change the world!

Beckman Coulter Diagnostics Admin Customer Care filed Manager provides an excellent support to our customers. In this organization he will drive a team of application and engineer people to provide a “white gloves support for our customers”. He has to be focused in supporting the organization growth creating base business retention through the field support.

As a member of the Customer Care Management team, she/he will report to Senior Manager Service Operations.  Being responsible of the base business retention she/he will work closely with Sales team to arrange tailor made plan to improve the customer satisfaction.  She/he will be also responsible to improve the Technical and Soft skills of her/his team ensuring the best-in-class support. Support the Customer Care Vison and Mission to become in creating adding value to customers being perceived as partner to improve the Lab performances.

If you thrive in a fast-paced role and want to work to build a world-class post sales organization—read on.

In this role, she/he will have the opportunity to:

• Build up the best class support in your area from technical and application prospective
• Work with Sales in supporting the base business retention.
• Provide the right support to customers according with the contract specifications and the priority.
• Arrange internal training for engineers.
• Support filed from the admin stand point (installation, daily routine and deinstallation)

The essential requirements of the job include:  

• Degree in Technical engineering or Scientific discipline (Chemistry, Biology)
• Min 5 years’ experience in Medical Diagnostics industry leading teams.
• Leadership attitude, able to drive people creating the culture of strategy execution
• Ability to work in team with a strong focus on problem solving.
• Ability to work flexible hours as business needs. Available to travel 50% of the time.
• Hold a current valid driver’s license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
• Excellent English

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.