RELIEF Team Lead – Maine Crisis Line
Remote position (in Maine)
The Opportunity Alliance is seeking a Relief Team Lead to support our Maine Crisis Line team.
The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24- hour telephone & text/chat response for adults, families and children during a mental health crisis.
The Team Lead position involves client and administrative support for the Maine Crisis Line. The Team Lead position is a combination of Call Specialist and Team Lead requirements with responsibility to include continuing to answer calls in high call volume periods of time in addition to providing oversight on the floor. In this role, you will work in a lead position on a crisis helpline with a team of dedicated staff, helping callers who are experiencing a mental health crisis. This is an opportunity to exercise and build leadership skills, managing both staff and program administration! You can choose to work remotely in this position!
Schedule: This is a relief position. There is no set schedule and hours cannot be guaranteed.
Location: Remote. Office is based in South Portland, ME
- Remote work must be in Maine.
- Must have ability to attend in-person orientation in South Portland
Qualifications:
- Associate degree required, Bachelor’s degree preferred, along with one year or more of crisis related experience preferred.
- Ability to earn the MHRT-CSP certification within 30 days of employment required – training provided onsite.
- Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis call documentation skills. The ability to manage complex tasks effectively.
- Previous experience working in a call center, customer service environment a plus.
- Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, e-mail, instant messaging and chat technology.
- Willingness to work collaboratively and ability to engage effectively across a diversity of cultures and approaches to systems change. Cultural awareness of the diverse populations in Maine is important. • Ability to exercise good judgment and to respond effectively in adverse situations. • Ability to deal with confidential matters and maintain confidential files, to interact appropriately and with discretion.
- Ability to exercise good judgment and to respond effectively in adverse situations. • Ability to deal with confidential matters and maintain confidential files, to interact appropriately and with discretion. • Familiarity with the Maine behavioral health and crisis systems a plus.
- Demonstrated ability to work effectively with complex information to address challenging situations
- Ability to become familiar with DSM-V information.
- Ability to work independently as well as part of a team while following general policy guidelines.
- Flexible schedule is required.
- Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology.
- Must be able to successfully pass a criminal background, child protective service check & sex offender check.
- Must not be on the state or federal suspension and disbarment list.
- Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
- Driving may be necessary to attend meetings and trainings but is not a primarily and essential job responsibility.
Benefits: Our benefits include but are not limited to:
(offered to full-time and part-time employees)
- Generous paid time off accrual
- 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
- Excellent medical benefits at very reasonable cost
- Dental and Vision insurance options
- Agency paid basic life insurance and STD & LTD disability insurances
- 403(b) retirement with a generous agency match (all employees are eligible)
- Tuition Reimbursement – offered once per year through an application process
- The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.
To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits
Who we are…
The Opportunity Alliance is “Helping People Reach for a Brighter Future”.
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:
- Mental Health & Wellness
- Community Building
- Family & Early Childhood Education
- Economic Resources
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The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.
Please submit a cover letter and resume along with your application.
Thank you!
