Residential Loan Processor Lead

Overview:

This role is responsible for ensurIng the efficient processing and workflow of residential mortgage loans according to established bank and departmental service level agreements, policies and procedures. Additional responsibilities includes the coordination and training of new staff onboarding needs for Residential Banking Operations.

This will include on boarding and offboarding, training, workflow management, and other essential functions. Oversees and coordinates work flow and support functions of the team to ensure production levels and deadlines are met and the Bank's strategic business objectives are achieved in an efficient and effective manner. Ensures service quality standards for timeliness, accuracy and completeness are met. Adheres to bank's residential loan procedures and investor loan and documentation policies and guidelines.

Principal Duties & Responsibilities:

• Pipeline Management to ensure SLA metrics are met each day and loan assignment is compliant with licensing requirements.
• Hold daily/weekly huddles to discuss results from previous days, changes, etc. In conjunction with direct manager.
• Function as a SME and lend assistance for questions and scenarios.
• Ensure trends are provided to Operations Support Manager for implementation of job aids, training tool updates, etc.
• Assist Processors in understanding underwriting decisions and conditions.
• Maintaining employee motivation engagement & recognition.
• Inspiring employee commitment and integrity, modeling-cultural values and positive behaviors.
• Ensuring, regulatory excellence in all aspects of employee responsibilities by monitoring regulatory expectation specific to each report and holding employees accountable to their specific regulatory responsibilities.
• Monitors the day to day workflow of the residential lending process, includes timely processing, submission to underwriting and closing in a timely manner.
• Works closely with the Residential Operations Support Manager to support the department goals and objectives.
• Ensures the data in Loan Origination System is accurate.
• Conducts pipeline reviews weekly with operations and production staff to ensure consistent communication and meet loan closing objectives.
• Receives and obtains approval of all title requirements such as Title Commitment, CPL, O&E, Preliminary CD, etc.
• Creates and maintains records for pending documentation and/or exceptions; follows-up on any documentation deficiency.
• Responds to phone inquiries and e-mails from the general public and bank personnel on eligibility, terms and conditions for the various residential programs.
• Ensures regulatory compliance objectives are met including Reg B, Reg Z, and TRID.
• Participates in recruiting and training of Operations Staff.
  
• Manage team members to deliver a consistently exquisite experience for the client’s customers by meeting customer satisfaction objectives, including timely and compliant welcome, approval, closing, and weekly contacts, meeting loan closings based on original requested close date, meeting target turn times established for refinances, and managing that pipelines do not exceed specified age range
  
• Manage daily productivity of the team to achieve monthly funding and final dispositions established
• Demonstrate a commitment to diversity and model behaviors which value everyone for their unique contribution and create an environment that allows each employee to reach their potential.
  

• 2-4 years of Mortgage Loan Processing Management background.
• Supervisory experience.
• 5-7 years of recent processing experience.
• Thorough working knowledge of Fannie Mae, Freddie Mac, FHA, VA and Portfolio underwriting guidelines and automated underwriting engines.
• Acts as a champion for the customer/client, ensuring decisions and actions help achieve their goals.
• Ability to manage risks while ensuring optimal value and outcomes are achieved.
• Demonstrate a bias for action and a commitment to achieving sustainable results.
• Ability to develop and align the talent needed to meet business goals.
• Strong analytic, interpersonal, and verbal and written communication skills.
• Detail oriented.
• Ability to work in a flexible and production-oriented environment.
• Must be able to work in a high stress environment while delivering a high-level of customer service.
• Must be willing and able to work as part of a team.
• Good computer knowledge-paperless environment.
• Encompass experience.

• Associates Degree in Business, Finance or related field.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.