Lead Test Engineer | Product R&D, Innovation & Ownership

About CSG

CSG is a multinational organisation headquartered in the United States with employees in countries around the world.

We’re a SaaS platform company that helps some of the world’s most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

Our product & team

This role is within the team that designs and develops CSQ Quote & Order, a cutting-edge order management and quoting platform. Built using the latest technology, our platform modernizes industries like telecommunications and banking.

Our team promotes a collaborative culture where everyone’s contributions are valued, and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive, and ensure CSG remains an exciting workplace.

Due to growing demand from high-profile customers, our team is expanding in 2025 and that's where you come in!

About our technology 

Our product adopts a microservice architecture for scalability and flexibility, using Kafka for event streaming and PostgreSQL for data storage. We use Kubernetes to orchestrate our containers, allowing us to offer cloud (AWS & Azure) and on-premise deployment options of our platform. Our infrastructure is maintained by a state-of-the-art gitops/IaC pipeline. 

In short, we have a really modern platform, and we take our testing very seriously! 

Our testing process leverages automation for both UI and API testing, significantly improving test coverage and efficiency. With Cucumber, we create automation scripts that utilise the behaviour-driven development (BDD) methodology. This allows us to write tests in a straightforward, human-readable format, promoting better understanding and collaboration across our team. Our automation scripts are managed using Git and undergo peer review before being released into the wild. 

About the role 

As a Lead Test Engineer, you will drive our technical direction, mentor and empower your team, and collaborate across squads to improve the quality of the CSG Quote & Order product. You’ll be the go-to person for technical decisions and will play a key role in defining our testing workflows, standards, and best practices.  

In your first 90 days, you’ll get comfortable with our system and workflow, build strong relationships across the Quote & Order team, and test new features to deliver high quality outcomes for our customers. 

What you will do 

• Team Leadership: Lead and coordinate testing activities for our innovative CSG Quote and Order product, used by some of the biggest telecommunications companies in the world 

• Test Strategy Development: Craft, maintain, and refine our Test Strategy to meet project demands and industry best practices. 

• Empower the Team: mentor and inspire the team by sharing your expertise and helping others level up their skills. 

• Comprehensive Testing: Create detailed test plans, execute tests, document results, perform root cause analysis, and communicate findings to ensure thorough requirements coverage. 

• Defect Triage: Collaborate with stakeholders to manage and prioritize defect resolution, ensuring seamless product performance. 

Role Requirements: 

• Bachelor's degree in software engineering or equivalent experience and expertise. 

• At least 7+ years of software testing experience; research, design, methodologies/processes, implementation and documentation. 

• Highly effective at communicating in English, have collaborating across multiple teams and strong comprehension of written/verbal material. 

• Experience with Test Automation, writing and maintaining automation test scripts 

• Skills in training and mentoring team members 

• Experience in managing test projects and teams 

• It's a plus if you are familiar with: Cypress, Cucumber & Karate DSL 

Employee benefits

• Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali – see below – and Melbourne).

• Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.

• Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.