Job description

About Moonhub

Recruiting is a $70B industry that impacts millions of people’s livelihoods and Moonhub is on a mission to build the world’s first AI recruiter. The Moonhub platform orchestrates agentic actions over a vast amount of workforce data to tackle complex workflows.

Moonhub’s founder, Nancy Xu, started a recruiting agency while researching AI at Stanford. We’ve raised $15M+ from top investors, including Google Ventures, Khosla, Marc Benioff, etc. and we’re growing rapidly.

About the Role

We’ve launched the world’s first AI agents for recruiting and are building out our founding customer success team. We're hiring a founding CSM who will work closely with customers, influence product development, and play a role in building out our CS function.

Core responsibilities

Successfully deliver quality candidates to customers using the Moonhub platform

Work closely with clients to understand their hiring requirements

Manage all communications with clients and work cross-functionally with sales and product to ensure customer happiness

Work closely with product to provide product feedback and influence product roadmap

Minimize churn and maximize customer retention

Upsell and contract renewal

Qualities we're looking for

Ability to learn and use technology products quickly

Startup mindset - ability to move quickly and wear multiple hats

Execution focused and detail oriented

Strong customer problem solving abilities