Sales And Customer Support Specialist

Our client is a contemporary funeral home offering simple cremations, personalized memorials, and transparent pricing. They are dedicated to making things easier for grieving families during their time of need by providing compassionate and modern funeral services. Most families are unprepared for losing a loved one, and traditional funeral services are often outdated and difficult to navigate. They are partnering with the city's best venues to deliver an unprecedented level of service. They pride themselves on exceptional customer care, unparalleled hospitality, and clear, transparent pricing—all of which have earned them the gratitude of many families.

As a Customer Care Representative, you will serve as the first and primary point of contact for families seeking their services. Your role involves guiding them through the cremation process, explaining our offerings, and assisting them in making the best choices for their loved ones. You will also coordinate with their Operations teams, including Funeral Directors, to ensure a smooth experience from start to finish.

Location: Fully-Remote (Work from Home), Shift-based (9 AM - 5 PM or 10 AM - 6 PM EST)

Key Responsibilities:

• Family Engagement: Manage incoming calls from grieving families, offering empathetic support during their most challenging times.

• Service Guidance: Handle inquiries regarding pricing and service arrangements, providing recommendations that enhance the end-of-life experience.

• Process Communication: Develop a deep understanding of the cremation process from start to finish, and clearly communicate these details to both prospective and current families.

• Follow-Up: Maintain communication with prospective families through phone, text, and email to keep them informed and engaged with our offerings.

What We’re Looking For:

• Excellence in Hospitality: You approach every interaction with empathy and clarity, helping families navigate challenging situations with confidence. Your ability to earn trust is key.

• Competence in Complex Situations: You’re adept at handling diverse and complicated scenarios, acting as a competent and reliable guide.

• Organizational Skills: You manage numerous details with precision, adhere to regulations, and ensure all processes are completed without error.

• Experience: You bring 2+ years of experience in hospitality, customer service, or similar roles where you managed difficult or nuanced situations. Experience in crisis hotlines, social work, or related fields is also valuable.

Why Join Us?

• Mission-Driven Impact: We are committed to supporting families during one of the most challenging periods in their lives. If we succeed, the experience of losing a loved one will be less painful, allowing families more space to celebrate their loved one's life.

• Growth Opportunity: This is a chance to join a growing startup and be part of building something meaningful. As an early team member, your role will evolve and expand, offering significant opportunities for personal and professional growth.

If you are passionate about helping others and are seeking a role that allows you to make a real difference during critical moments, we invite you to apply and join our team.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets