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French speaking Tech Support

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Bulgaria

Offer summary

Qualifications:

Secondary Education or above, Diploma is mandatory, Experience in IT Support, Fluent in French and English (C1).

Key responsabilities:

  • Providing technical support to end-users
  • Troubleshooting hardware and software problems

Triskel Consulting logo
Triskel Consulting Small startup https://www.triskelconsulting.net/
2 - 10 Employees
About Triskel Consulting
Triskel Consulting: Your Trusted EMEA HR Solutions PartnerSpecializing in Executive Search, IT/Tech, Fintech, Pharma/Life Sciences, and iGaming, and partnering up with experts in the HR field, we offer comprehensive HR services across Europe, the Middle East, and Africa. Our values—communication, honesty, and dedication to people—drive our tailored recruitment, RPO, payroll, training, and advisory solutions.With over 15 years of industry expertise, our founder brings extensive recruitment experience from entry-level to executive leadership. We collaborate with top training experts in Spain and global payroll providers to ensure efficient services.At Triskel, we're passionate about aligning talent with your vision. We offer honest, innovative solutions, leveraging industry insights to meet unique sector demands. Partner with us for integrity, expertise, and a commitment to your success.
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Job description

Our client a well established customer service provider is seeking to build a new team for a brand new project to be based at their offices in Varna, Bulgaria.

Responsibilities:

  • Providing technical support to end-users / network users and troubleshooting within time guidelines:
    • To handle technical problems related to desktop / portable
    • To troubleshoot non-complex hardware and/or software problems
    • To provide hardware assistance (installing of new PCs, ordering, replacing accessories)
    • To provide remote installations and troubleshooting
    • To assist in selection and evaluation of hardware and software
  • Dealing with authorization requests and access
  • Providing Windows /MAC upates and application support
  • Applying, understanding and knowledge of information systems to assist users with technical problems
  • Analysing, testing and reporting
  • Escalating incident and complex hardware and software problem
  • Communicating within KBC departments
  • Around 80% of the time the job would be attending incoming calls and around 20% written tasks.

Requirements:

  • Secondary Education or above, Diploma is mandatory
  • Medical certificate
  • Experience in a similar as IT Support or IT Educational background
  • French at native level and fluent in English (C1)
  • Very good knowledge of Windows and Office 365 as well as MS Office
  • Responsible, patiente, good attention for details and willingness to learn.
  • Good communication skills
  • Results driven and customer oriented.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportMicrosoft Office 365Information SystemsRemote InstallationHardware SupportProduct SupportLinguistics

Other Skills

  • Microsoft Windows
  • Troubleshooting (Problem Solving)
  • Willingness To Learn
  • Detail Oriented
  • Communication
Are you interested?

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