Process Improvement Professional Intern

Become a part of our caring community and help us put health first
 

Are you a transitioning military service member or a military spouse looking for an internship that supports the goal to put health first?

The DoD SkillBridge or Military Spouse Process Improvement Professional Intern will utilize Humana's Medicaid training and engage formerly acquired skillsets from military experience and education to perform within the Process Improvement Team. The Process Improvement Professional Intern analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. The Process Improvement Professional Intern work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The DOD SkillBridge Internship Program provides an opportunity for transitioning military service members to gain civilian work experience with an employer for a period between 90 and 180 days upon approval.

The Military Spouse Fellowship Program connects military spouses with employers offering a variety of professional onsite, field, or remote based opportunities for a period up to 11 weeks.

The DoD SkillBridge or Military Spouse Process Improvement Professional Intern will shadow within the department and among collaborative within the following: 

• Research best business practices within and outside the organization to establish benchmark data, Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost.

• Determine how new information technologies can support re-engineering business processes.

• May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements.

• Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.

• Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact
 

Required Qualifications

• Transitioning Service Member eligible to participate in the DoD SkillBridge, or Military Spouse eligible to participate in the Military Spouse Fellowship Program

• Bachelor's degree

• Experience within business analysis using process driven systems

• Intermediate to Advanced Proficiency using Microsoft Office Suite, and Visio

• Process improvement, continuous improvement or project management experience

• Strong business acumen and analytical skills to see the big picture and draw out insights and observations.

• Ability to effectively interact by identifying and presenting problems, implement solutions, and influence all levels of the organization, including front line associates and senior leadership.

• Knowledge in interpreting and executing escalations.

• Excellent interpersonal skills including ability to develop collaborative working relationships across multiple functional areas in the organization or with consumers.

Preferred Qualifications

• Licensed Healthcare Professional.

• Prior experience in a fast-paced insurance or healthcare setting.

• Experience with Medicaid membership and health plan services.

• Experience with business process modeling.

• Knowledge of process re-engineering techniques in Lean, Six Sigma.

Additional Information

The DOD SkillBridge Internship Program provides an opportunity for transitioning military service members to gain civilian work experience with an employer for a period between 90 and 180 days upon eligibility.

The Military Spouse Fellowship Program connects military spouses with employers offering a variety of professional onsite, field, or remote based opportunities for a period up to 11 weeks upon eligibility.

• Networking opportunities will be provided while participating in the Internship or Fellowship.

• Due to factors such as location, and/or requirements that cannot be modified, full-time employment is not guaranteed upon completion of the Internship or Fellowship.

Workstyle: Remote Work at Home

Preferred Location: Kentucky, will consider other locations based on talent pool

Schedule: Monday through Friday 8:30 AM - 5:00 PM Eastern

Travel: None

Work At Home Guidance At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is required. Satellite, cellular and microwave connection can be used only if approved by leadership. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

SSN Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$37,440 - $87,500 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.