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Workplace Services SME (MS Office 365 Suite)

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

New York (USA), United States

Offer summary

Qualifications:

8+ years of relevant experience in IT infrastructure services., Expertise in M365 migrations and Exchange environments., Proficient in PowerShell scripting and HA clustering solutions., Familiarity with email security principles and ITIL managed environments..

Key responsabilities:

Design and implement M365 migration solutions.
Troubleshoot mail routing and manage client escalations.

Diverse Lynx Large http://www.diverselynx.com

1001 - 5000 Employees

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Job description

Position: Workplace Services SME (MS Office 365 Suite)
Location: Remote (Candidate from Long Island)

Job Description
Who are we looking for?
M365 Messaging SME with min 8+ years of relevant Experience
Technical Skills:
Relevant Experience -:

Candidate must have Experience in design & implementation Knowledge of M365 Migrations from On prem to Online and Tenant to Tenant using both native & 3^rd party tool.

SME knowledge of Exchange & outlook 2010/2013/2016/2019

PowerShell scripting for Exchange/ Exchange Online

Experience of HA clustering solutions and management of uptime

Resource monitoring experience on a real time basis to maintain High Availability

Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across outside domains.

Migration from Exchange 2010 to 2013/2016/2019.

Migration & Transformation of Exchange on-premises to M365 Exchange Online.

Patching Exchange servers, vulnerability fix.

Familiar with email gateway solutions like Mimecast, Proofpoint, Symantec, CISCO Iron Port etc.

Experience on Journaling & Archiving solution.

Understanding of email security principles relating to Exchange environments

Skype for Business Server/Microsoft Teams, SharePoint, OneDrive, MS Intune

Experience of an ITIL managed environment

Active directory/Azure AD, MS Defender, Security & Compliance

Willingness to learn new skills and technologies.

Skills - Useful:

Skype for Business server & Team’s knowledge would be preferable

Exchange 2010/2013/2016/2019 & Exchange Online, SharePoint, OneDrive, MS Intune.

IOS, Android device support and troubleshooting experience

Experience of an ITIL managed environment

GAL replication through a multi domain environment

Overall Experience -:
Candidate having total experience Min 8 Years to Max 12 years in IT infrastructure services & UCC.

SME knowledge of Outlook 2010, 2016, 2019 in a Windows 10 environment

SME knowledge of Exchange 2010/2016/2019

Experience of HA clustering solutions and management of uptime

Resource monitoring experience on a real time basis to maintain High Availability

Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across outside domains

Understanding of anti-virus principles relating to Exchange environments

Experience of an ITIL managed environment

Active directory support

Willingness to learn new skills and technologies

Good Understanding on ITIL and process

Process Skills:

Design, prepare Work Breakdown Structure and implement the solution.

Investigate and resolve incident tickets.

Handle client escalations and coordination with service providers

Troubleshooting of various voice related problems and facilitating team members to effectively resolve the issue.

Change Management, Incident management, Problem Management, configuration management.

Perform standard day to day activities to maintain good health of the Exchange on-premises, Exchange Online environment.

Managing and supporting Hybrid Exchange environment, Cloud M365 tenant.

Identifies unusual technical problems. Responds to client requests in non-standard situations and investigates all the facts.

To provide support for internal & external customers in resolution of configuration issues & queries

Liaison with Internal and External agencies in the pursuance of Fault Finding, configuration tasks. Identifies, analyzes, and resolves moderately complex problems with business communication systems.

Escalate and work with OEM TAC for getting the issues fixed.

Behavioral Skills:

Excellent in written and verbal communication and good customer/Client relationship management

Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning.

Ability to drive resolution of problems.

Able to communicate and present complex issues with assurance and confidence.

During troubleshooting calls have good skills in questioning, listening, ideas development, permission, and rapport, and influencing.

Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

Dynamic attitude with willingness to learn will be preferred

Certification: Preferable

MS-203: Microsoft 365 Messaging or
MS 202: Microsoft 365 Messaging Administrator Certification Transition
MS-102: Microsoft 365 Administrator Expert
MD-102: Microsoft Endpoint Administrator Associate
MS-700: Teams Administrator Associate
AZ-104: Azure Administrator Associate
SC-400: Information Protection & Compliance Administrator Associate

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.