Presales Consultant - ServiceNow - 100% Remote

As a member of the Advisory Solution Engineering Team, you will have a significant impact on our future success by supporting our Technology Workflows product sales. In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team. All this in a team of skilled and experienced people with focus on sharing, collaborating and learning from each other to drive innovation.

You will be responsible for supporting the ServiceNow applications (ITSM, HRSD, WSD, LSD, CMPRO, S2P) sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. Specialist Solution Consultants play a key role in the sales process by facilitating customer discovery workshops, demonstrating the solution, aligning to business value, and gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

In this role you will be in the center of this and play a part in impacting our future by providing innovative ideas and feedback.

Responsibilities:

• Advise customers / prospects to take advantage of the ServiceNow to solve business issues and technical problems preventing them from achieving their goals.
  
• Inspire with an innovative mindset providing guidance on the future of ServiceNow solutions.
  
• Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster.
  
• Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.
  
• Promote and educate about ServiceNow technology and industry trends through public, customer and marketing events such as conferences, webinars, executive briefings etc.
  
• Be the voice of the customer and provide feedback to help product management and engineering teams to shape the roadmap and to better help our customers.
  
• Be the go-to person in the area of focus for market trends and competitive analysis with special skills on differentiation for our SPM solutions.
  
• Be the trusted advisor for our ServiceNow solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions.
  

Qualifications

• Presales software solution consulting experience in employee workflows and back office domains with understanding and hands-on experience with related tools and processes
  
• Understanding of the market and current trends
  
• Experience working with (one or more) ITSM, HRSD, WSD, LSD and CMPRO processes and solutions.
  
• Lifelong learner, passionate about building trustful business relationships.
  
• Great communication and presentation skills including technical and business concepts, with fluency in German and English
  
• Experience driving technical activities in complex organizations managing change and multiple stakeholders at multiple levels
  
• Excellent interpersonal skills, customer-centric attitude and experience working with a diverse team