Senior Education Product Manager

SENIOR EDUCATION PRODUCT MANAGER

Location: Remote, USA
Employment Type: Full-Time
Compensation: $90,000 -$120,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K

Summary
We are currently seeking an experienced Senior Education Product Manager to join our growing Global Education Services (GES) team. The role is essential in spearheading comprehensive go to market GES programs and content to ensure we are producing high quality training content that aligns with product management, business goals and meets partner, customer, and internal needs.
The ideal candidate has cross-functional leadership skills with solid product lifecycle experience. You will lead collaboration with Product Management, Engineering, Education Services, Customer Success, Consulting Services, Support, Finance, Partner Alliances, Product Marketing, Pre-Sales and other teams, breaking barriers of communication and helping the team to prioritize and position Global Education Services. You are able to articulate a clear vision and must be a standout idea generator and problem solver with excellent communication and organizational skills.

Primary Duties and Responsibilities

• Serve as the primary point of contact to stakeholders and constituents for communicating and taking feedback on Global Education Services products, services, and programs (promotions, etc.). Identifies gaps/issues in stakeholder communications and remedies.
• Remain aware of all major Global Education Services (GES) programs, initiatives, products, and services and how we are messaging them. Should always have the latest information on policy changes and key Global Education Services decisions.
• Work closely with Subject Matter Experts (SMEs), Product Management, Engineering, Global Education Services, Customer Success, Consulting Services, Support, Finance, Partner Alliances, Product Marketing, and Pre-Sales to define and detail product training requirements aligned to education outcomes.
• Gather feedback from other sources to include in analysis and recommendations for training (i.e., historical training consumption, training revenue, course surveys, webinar surveys, Community data, and industry data from TSIA, CEdMA, IDC, and Gartner).
Analyze, prioritize, and document formal go to market (GTM) recommendations for training, addressing customer pain points and aligned to education outcomes, training approaches (e.g., OD, ILT, blogs, webinars, micro courses, podcasts, books), job roles, product specializations, and by pre- and post-implementation.
• Ability to map learning outcomes to product and customer lifecycle.
• Evaluate the effectiveness of the existing training portfolio and conduct research and analysis to identify opportunities for Global Education Services.
• Provides direction for Global Education Services curriculum and content development strategies to create high-quality, engaging, relevant formal and informal content with optimal tradeoff between time to market and cost.
• Closely collaborate with the Global Education Services content development team to consult and share product knowledge, and champion solving product-to-education content priorities.
• Participate in customer calls to guide training purchase recommendations.
• Contribute to writing online community blogs and whitepapers aligned to training assets.
• Demonstrate ability to influence without authority and inspire cross-functional teams.
• Establish executive and stakeholder sponsorships, presenting Global Education Services and corporate strategy alignment to promote partnership scenarios. Build buy-in and support from stakeholders on key initiatives.
• Manage Global Education Services product development and company projects, to drive growth of company’s Global Education Service offerings (e.g., unified knowledge experiences).
• Work directly with customers and SMEs to position Global Education Services and record [how to technical] sessions to develop and contribute to the expansion of informal training content (e.g., micro courses, videos, blogs, whitepapers, etc.)
• Define key performance indicators for new educational technology and learning solutions to monitor adoption, customer satisfaction and business ROI; monitor adoption and satisfaction to maximize customer success.
• Partner with Customer Success to champion consumption of Education Services and boost renewals.
• Act as a trusted partner with Partner Alliances and Customer Success, effectively communicating and building relationships and good will towards Global Education Services as a whole.
• Interview customers and partners to understand their training needs and feedback to drive Global Education Services offerings that raise PSAT/CSAT/NPS.
• Apply business intelligence, analysis, and trending & forecasting using expert insight into the market, competitors, and internal procedures to make product management recommendations for Global Education Services (e.g., content, certification, press, community) market penetration.
• Orchestrate cadence of meetings (e.g., roadmap reviews, project/program checkpoint reviews, QBRs, deep dives, team meetings) reporting on proposed initiatives, status, and KPIs.
• Drive discussions and decision making on Global Education Services GTM strategies (e.g., subscriptions, bundles, auto-attach, pricing, packaging, Authorized Training Partner (ATP) programs, academic and military programs, cost savings, etc.) detailing out the business case and financial implication for the projects. Includes articulating and soliciting ideas for overall revenue / P&L strategy and opportunities for GES leadership.
• Develop and maintain Global Education Services product portfolio roadmap for formal and informal offerings.
• Improve the Global Education Services internal brand by telling the Global Education Services story and track record of success, accomplishments and impact we've had (e.g., much broader reach with the on demand curriculum, industry awards, etc.) and get people excited about where we're going next.
• Collaborate with Marketing to develop communications processes and new promotions.
• Collaborate and report status with PMO.

Other Responsibilities
• Function as a GSI (Global Services Integrator) specialist, partnering with the Global Alliances and Partner Enablement teams.
• May initiate and complete negotiations with customers and third-party vendors (e.g., in support selling training, in support of developing an academic alliance or vendor-neutral alliance, etc.)
• Work as a liaison with strategic partners (Diamonds and GSI) to help track completion of training
• Manage inbound communications including customer concerns and compliments / testimonials
• Provide management information as required (e.g. forecasts, booking take-up, revenue, instructor utilization, course evaluation summaries, course sales, etc), and particularly related to any GTM strategies. Work with operations team and curriculum development on obtaining course descriptions and updating them to the learning management system, internal website and other locations as appropriate (e.g., internal email campaigns, newsletters, Splash, Wave, etc.)
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Required Education and Experience

• Minimum Bachelor’s degree.
• Minimum 10+ years’ experience in product management or product marketing role in software / technology related company.
• Demonstrated experience in developing product marketing strategies related to learning technology programs or education services.
• Proven experience aligning industry benchmarks like TSIA, CEdMA, IDC, Gartner.
• Experience gathering business and customer requirements and translating into technical education product requirements.
• Proven experience applying analytical skills and gathering and interpreting significant amounts of data to make business recommendations.
• Demonstrated experience managing complex partner or customer facing projects with multiple stakeholders worldwide.
• Experience in a growth organization where quick thinking and flexibility to change are essential.

Preferred Education and Experience

• Master’s degree in educational technology or business-related studies.
• Project management experience.
• OneStream experience.
• Experience in areas of Accounting, Finance, and Information Technology.
• Training Manager or Learning Management System (LMS) Manager experience.
• Experience with Portfolio Management.
• Experience with Technical Sales Enablement.
• Experience with SaaS / XaaS Initiatives.
• Experience with Authorized Training Partner (ATP) Program Management.
• Experience with Global Professional Services.
• Experience with Product Transformation.
• Experience with Enterprise Software.

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills with a proven ability to present. information in a clear and concise manner to various technical, business stakeholder, and leadership audiences.
• Ability to evaluate “voice of customer” data and apply that data to service and product development opportunities.
• Proven ability to work on cross-functional teams and communicate with colleagues in both business and technical roles.
• Critical thinking skills to assess all available information and influence the education and marketing strategy that is best for a company.
• Detail-oriented to complete precise data analysis.
• Ability to independently operate and lead through ambiguity in a fast-paced environment.
• Training/Instructional Design Methodologies.
• Knowledge of SQL database technologies.
• Knowledge of Microsoft Azure or similar cloud-based technologies.
• Knowledge and/or hands-on experience with a Learning Management System (LMS) or Learning Experience Platform (LXP).
• Knowledge and/or hands-on experience supporting virtual instructor led training.
• Knowledge/Understanding of Cloud Computing and/or OneStream will be considered a bonus.
• Proactive Decision Making.
• Teamwork.
• Motivated.
• Reliable.
• Problem Solving.
• Adaptability.
• Project Management / PMO.
• Communication.
• Integrity.
• Innovative.
• Takes initiative.

Travel
Travel Requirement: Regular travel is not expected for this position. Approximately 15%

Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team
• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.

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