ServiceNow Developer

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This position will be part of the IT Value Chain Solutions Supply Chain COE, providing support, solution, consultation and development services to internal application users across Keysight Worldwide. You will be part of the team who delivers world class support for key Enterprise Applications that are used to drive the Keysight business.

You will be assigned to a dynamic development team that is building the next generation collaboration between Keysight and their main external business partners. You will be using the latest tools and technologies and building capabilities partnering with counterparts on the business teams. Using your technical skills, you will build new capabilities on the collaboration platform and will showcase the results of the projects to and peers and IT management.

Responsibilities

• The primary role will be to perform day-to-day ServiceNow design, consultation, and system configuration to support various ITSM processes. Areas of emphasis will include configuration related to Incident Management, Service Request, Change Management, Knowledge Management, Asset Mgmt, etc., and liaising with ServiceNow. Additional responsibilities will include participating on project teams both as a leader and a member, working closely with IT and business project managers throughout all phases of project implementations, and coordinating technical solutions as required by the business.
  
  

This Role Will Have The Following Responsibilities

• Demonstrate knowledge of ITSM configuration using ServiceNow with expertise in one of the key modules (Incident, Change, Service Request, Virtual Agent, Knowledge and etc)
• Demonstrate working knowledge of ITSM processes/system concepts with focus on ServiceNow.
• Experience in integrating SAAS applications with other SAAS and on premises application.
• Extensive knowledge with crafting Business Rules, ACL’s, Client Scripts, UI Policies, UI Macros, UI Scripts, Catalog Forms, etc.
• Automate activities on the ServiceNow platform using Flow Designer
• Deep technical knowledge of integrating ServiceNow with external systems, such as AD, SSO, SCCM, Salesforce,Jira, etc. using JDBC, REST, SOAP, Integration Hub
• Required to have expertise in one of the integration platforms e.g. REST API's, Jitterbit, Dell Boomi, Mulesoft etc.
• Understanding of Object-oriented programming with experience in one or more of programming languages e.g. Java, Python, PowerShell
• Manage common configuration issues and system updates based on evolving business requirements and process changes.
• Design and implement low to medium system solutions as required to support Business needs.
• Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company.
  
  

Qualifications

• Bachelor's or Master's degree in CS/IS or related field preferred
• 2-4+ years of ServiceNow hands-on experience in the area Incident, Change, Knowledge, Service Request, Asset Mgmt and etc
• Experience in a global implementation of ServiceNow (1-2 implementations)
• Experience in integration platform e.g. Dell Boomi, Jitterbit, Mulesoft.
• Experience in one of the programming/scripting languages e.g: Python, Java, Javascript, PowerShell.
• Experience developing SOAP/REST based web service API integrations using JSON and XML in ServiceNow
• ServiceNow's Certification/Experiences in one or more areas (System Administrator, Developer, Implementation and etc) will be a plus.
• Experience with software development methodologies such as Agile or Waterfall is desirable.
• Excellent verbal and written communication skills.
• Demonstrated ability to work in a team and ability to collaborate with global colleagues.
• Demonstrated ability to work with various functional areas and meet specified deadlines
  
  

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***