Stealth Monitoring, a privately held company with U.S. headquarters in Dallas, TX, and Canadian headquarters in Toronto, ON, is North America’s leading provider of live video monitoring solutions. We specialize in proactive and intelligent video monitoring technology that can significantly improve threat detection and police response. Our security solutions feature advanced technology, coupled with human intelligence and efficient processes, to help detect and deter crime while reducing security guard and other expenses. We are also heavily invested in the future of computer vision and artificial intelligence. We are actively developing new technologies that can enable executives with valuable business intelligence data to improve their day-to-day operations and decision-making abilities. We have over 1000 employees, 33 offices, and 5 redundant live video monitoring control centers. Our team proactively monitors 50,000+ cameras daily, resulting in more than 35,000 deterred crimes, 800+ arrests, and 55,000+ analyzed customer videos every year, securing peace of mind for business owners throughout North America. Our clients include construction sites, shopping centers, apartment buildings, auto dealers, office buildings, industrial facilities, distribution yards, cannabis operations, and other businesses with outdoor assets. They range from large global enterprises to single-location companies. Our proactive solutions can help reduce external and internal theft, vandalism, property damage and provide you with actionable business intelligence. We can even reduce or replace security guards at a fraction of the cost – up to 60% savings.

Job description

Stealth Monitoring is looking for talented individuals like you! Be the next Customer Support Specialist.

Customer Support Specialist will be responsible for Entry Management for English sites by answering calls, checking the cameras and granting access.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

Managing customer queries by responding to calls from clients of Stealth Monitoring.
Building basic reporting to help track, manage, and improve our efficiency and effectiveness across our communications.
May be required to work in one or multiple work queues/skill sets over various customer contact channels, systems and tools, according to the business needs.
Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction.
Maintain an up-to-date knowledge of, and adherence to, standard operating procedures.
Escalates issues to the appropriate departments for higher levels of support.
Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time.
Perform other duties as assigned

Qualifications:

Open to work during evenings, weekends, and holidays
2 years of experience
Previous experience in a customer service setting, preferably in BPO and North American clients.
Willingness to learn new technologies in CCTV monitoring
Always remain alert during working hours
Ability to sit for long period of time while carrying out monitoring duties
Ability to respond quickly and decisively to potential security situations
Excellent team player
Flexible in assuming assigned shifts
Computer literate and excellent knowledge/willingness to learn of video monitoring softward
Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols