Project Lead (Team Lead)

At Indiewalls, we collaborate with hundreds of artists to source and produce art for the most complex and design-forward developments around the world. We are a full-service art consultancy and production company, delivering high-quality, bespoke art solutions for clients such as Amazon, Ritz Carlton, and luxury cruise lines. Our mission is to work at the highest level of excellence, providing unparalleled client service and creativity.

The Project Lead is responsible for delivering exceptional client experiences, ensuring seamless project execution, and driving team performance. This role combines leadership, strategic oversight, and creative problem-solving to produce outstanding results for our clients.

Requirements

Key Responsibilities

Client Excellence

• Own the client relationship, ensuring clear communication, proactive problem-solving, and consistently exceeding expectations.
• Guide leads from initial inquiry to signed orders, delivering top-tier service at every step.
• Collaborate with the team to produce creative, high-quality deliverables that "wow" clients.

Team Leadership

• Manage and mentor a team of 2-7 Project Managers and Curators, delegating project assignments and providing guidance on strategy, vendor selection, creative direction, margins, and installations.
• Lead one of the three project teams within the company, ensuring your team’s projects are executed at the highest level.
• Create a supportive and accountable environment that empowers team members to excel.
• Serve as the primary escalation point for resolving internal and external challenges.

Communication & Process Optimization

• Act as a conduit between Sales, Operations, and Directors to streamline project handoffs and execution.
• Monitor project progress, address roadblocks, and ensure projects remain on track.
• Collaborate with other Project Leads to identify and standardize best practices.

Additional Responsibilities

• Financial Oversight: Manage project margins and assess risks for budgets and contingencies.
• Curatorial Guidance: Provide creative input and review proposals (for candidates with creative expertise).
• Deliverables Management: Approve high value client-facing deliverables before submission.

Qualifications

• Management Experience: 5+ years managing teams and overseeing complex, physical projects (e.g., art, construction, events).
• Client Focused: Proven ability to build relationships and deliver top-tier client service.
• Exceptional Communicator: Skilled in negotiation, presentation, and problem-solving.
• Tech-Savvy: Proficiency in Google Suite, Adobe Suite, and Airtable (or similar tools).
• Creative Insight (Preferred): A background in creative fields is a bonus for curatorial oversight.

Benefits

• Base salary ($80,000 - $100,000) + performance bonus tied to gross profit on managed projects.
• Competitive base salary plus bonus tied to company profitability.
• Flexible vacation policy.
• Remote work from anywhere in the U.S.
• Health insurance coverage.
• 401(k) matching.