Senior Manager Cloud Delivery

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.

Position Responsibilities

• Hands on technical leadership role performing day to day operations.
• Lead and mentor team of Cloud Delivery engineers responsible for Cloud Delivery operations.
• Serve as an escalation point both for issues and complex technical troubleshooting.
• Manage ticket queue.
• Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks.
• Presents performance metrics and KPIs to Cloud Leadership and key business stakeholders regarding opportunities for innovation, risks areas, and trends to watch.
• Create, review, and update policy and technical controls on an ongoing basis to ensure compliance and process optimization across the teams.
• Ensure teams deliver consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling.
• Performing day-to-day product operations like provisioning new AWS Instances, load balancers, network, and systems administration.
• Incident and Problem Management – Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention.
  
  
  

Qualifications

• Bachelor’s degree in computer science field or equivalent.
• 10+ years of experience leading a team of engineers.
• 10+ years of experience with building, managing and operating enterprise-grade Windows or Linux production environments
• 5+ years supporting enterprise infrastructure platforms and systems at scale on public cloud infrastructure (Amazon Web Services is desired).
• 3+ years of experience applying an automation first approach to problem solving leveraging configuration management tools and scripting.
• Desirable: experience with Terraform and/or Ansible.
• Experience with Incident Management and ITIL service operations (ServiceNow experience desired)
• Experience with any of the following operations systems: AppDynamics, Splunk, PRTG, SolarWinds DPA, and PagerDuty.
• Passionate and curious about ways to leverage technology with self-directed learning
• Must be detail oriented, results driven, and have excellent communication skills.
• Ability to work effectively within a matrixed team environment to accomplish goals, objectives and to identify and resolve problems.
• SHIFT: 8am EST – 5pm EST
  
  
  

Travel Requirements

No

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