Description for Internal Candidates
POSITION PROFILE
Responsible for establishing and/or expanding the strategic relationship between RICOH and its Dealer partners to maximize the sale of genuine parts and supplies (Aftermarket) in support of Dealer MIF. Implement a value-add approach that encourages Dealer commitment, growth, and "Sole-source" program compliance. Leverage RICOH's unique go-to-market strategy to differentiate RICOH Dealers in the marketplace. Apply a strong understanding of the office equipment industry service & operations business model, RICOH technology and RICOH's detailed sales reporting & analytics to identify, validate and quantify lost part and supply revenue. Coordinate with the RICOH market team to implement an appropriate Dealer growth strategy and talk track to recapture part and supply revenue and regain Dealer commitment to RICOH’s GDP program. Responsible for collecting and sharing market intelligence and Voice of Customer (VOC) to identify opportunities that create a RICOH advantage and improve sales results. Identify aftermarket marketing and business support deliverables that create an opportunity to grow revenue and increase Dealer commitment to RICOH.
Each RAM will be responsible for two regions, which include approximately 150 RICOH Dealers and responsibility for $150M in annual revenue. Manage revenue and key relationships predominately through virtual contact with occasional travel to Dealer and/or industry meeting locations to build relationships, trust and advance RICOH initiatives.
JOB DUTIES AND RESPONSIBILITIES
QUALIFICATIONS (EDUCATION, EXPERIENCE AND CERTIFICATIONS)
KNOWLEDGE, SKILLS AND ABILITIES
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
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