Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.
Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.
This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2023-2024 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.
But really, the reason we’re excited to come to work is the people.
Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it’s like to be in their shoes. Many of us have been patients here and have had family members as patients here. We’re committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we’re all in.
Description
Coordinates intake activities for international patients to support revenue efforts for Baptist Health International. Maintains high levels of productivity and quality service as monitored via telecommunications and CRM systems. Coordinates transfers, admissions and handles all aspects of service for international patients seeking emergent/acute care at BHSF facilities. Liaises with financial guarantor for emergency transfers to provide explanations of financial responsibility and collect on substantial deposits for financial clearance. Responds to incoming inquiries from potential international patients, assisting them with the coordination of their medical, insurance and payment needs. Verifies insurance benefits and completes all patient access and revenue functions proactively through thorough documentation as appropriate. Issue negotiated letters of agreement for non-contracted insurance companies. Follows up on potential new business leads to ensure timely follow through and increase revenue opportunities for BHSF. Handles all aspects of service to international patients after-hours independently in an unsupervised working environment. Serves as a resource and trainer as needed to IPSC I and II. Works remotely at different hospital facilities as needed. Estimated pay range for this position is $21.56 - $26.09 / hour depending on experience.
Qualifications
Degrees:
Additional Qualifications
- Bachelors or 5 years of job relevant experience.
- Strong customer service experience in a revenue driven environment and ability to perform with minimal supervision in a fast-paced, multi-task setting.
- Ability to engage customers and align optimal delivery of services with growth initiatives.
- Must be fluent in English and Spanish, with both verbal and written skills.
- Computer literacy with proficient knowledge of Microsoft Office.
- Knowledge of medical terminology required and experience working in a medical setting a plus.
- Flexibility and adaptability to cover shifts during business hours, evenings, weekends, and holidays working in a 24 hour department.
- Fully proficient in job requirements for International Patient Services Coordinator II with a minimum of 12 months of experience successfully able to coordinate all modalities, specialties and complexities.
Minimum Required Experience: 3
EOE, including disability/vets
