Pre-Sales & Delivery Manager - ITSM

We are seeking an ITSM Pre-Sales Manager to lead our pre-sales efforts and shape the future of our ServiceNow solutions. This role requires a strategic thinker with a deep understanding of IT Service Management, extensive ServiceNow experience, and a strong ability to bridge customer needs with tailored solutions. While primarily focused on pre-sales, the role includes occasional delivery oversight to ensure client satisfaction and successful transitions.

Key Responsibilities:

Customer Needs Assessment:

• Collaborate with sales teams to qualify customer needs and conduct pre-demo analysis.
  
• Understand customer business challenges, strategic objectives, and technical requirements to craft tailored solutions.
  

Solution Design and Strategy:

• Assess and uncover business requirements to develop proposals with appropriate service components, pricing, and assumptions.
  
• Demonstrate ServiceNow’s IT Workflow capabilities, processes, and best practices to align with customer goals.
  

Market and Competitive Awareness:

• Stay current on competitive analysis and industry trends to highlight differentiators between BilgeAdam and competitors.
  
• Leverage knowledge of complementary technologies and vendors to enhance solution offerings.
  

Collaboration and Teamwork:

• Work effectively with virtual teams to design and deliver the right customer solutions.
  
• Interface with implementation teams to articulate customer requirements and ensure smooth transitions from pre-sales to delivery.
  

Client Engagement and Presentation:

• Deliver compelling ServiceNow demonstrations to varied audiences, showcasing the value and business benefits.
  
• Produce persuasive commercial and technical documentation to outline cost savings and strategic benefits.
  

Delivery Oversight and Excellence:

• Provide strategic guidance during the delivery phase of critical ServiceNow projects to ensure alignment with proposed solutions, adherence to timelines, and fulfillment of client expectations.
  
• Support the development and implementation of delivery methodologies, ensuring high-quality execution and continuous improvement in ServiceNow project outcomes.
  

Technical Expertise:

• Maintain a high degree of technical expertise in ServiceNow solutions, including ITSM, ITOM, ITBM, SecOps, and IRM.
  
• Provide guidance on evolving business needs, regulatory requirements, and industry standards.
  

Requirements:

• Proven pre-sales experience, including client presentations, solution demonstrations, and proposal development.
  
• Strong expertise in IT Service Management (ITSM) processes and best practices.
  
• Extensive hands-on experience with ServiceNow, particularly in ITSM and IT Workflow.
  
• Experience working with customers and stakeholders to manage expectations and deliver solutions.
  
• Ability to diagnose project challenges, develop solutions, and communicate effectively with clients and stakeholders.
  
• Familiarity with complementary technologies and experience delivering integrated solutions.
  
• Strong verbal and written communication skills, including facilitation and presentation abilities.
  
• Established network in local or multiple European markets and willingness to travel as needed.
  

Preferred Qualifications:

• ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications).
  
• ITIL certifications (Foundation, Intermediate, or Expert).
  
• Experience with ServiceNow Customer Workflows, Employee Workflows, and Managed Service Provider environments.
  
• Knowledge of Enterprise Architecture principles applied in pre-sales environments.
  
• Experience with other ITSM toolsets and complementary technologies.