Technical Deployment Engineer

Primary Role: 

Ensure the delivery of support services to our newly onboarded customers, focusing on network installation. Responsible for completing assigned tasks to meet project goals. 

Scope of Work: 

• Collaborate with Installers and Project Managers on the network implementation of new installations or deployments. 
• Address concerns of newly onboarded properties during installation. 
• Perform Post Install Checks (PIC) and follow up with installers on any missing or failed items. 
• Monitor and ensure the completion of PICs. Identify any training or installation processes that need to be covered or changes that need to be made. 
• Ensure all tools are available and accessible for property staff. 
• Work with Field Technicians to troubleshoot installation-related issues. 
• Coordinate and schedule training with property staff for Site Dashboard and Conference Tool (if applicable) and provide Splash Page orientation. 
• Ensure all devices are set up and monitored in the NMS. 

Qualifications and Requirements

Key qualifications:

• 2 years of hands-on experience with Networking
• Should have experience in switching
• Proficiency in configuring Layer 2 devices (e.g., VLANs, WLANs)
• Ability to subnet in Layer 3

Additional Skills:

• Experience with satellite television (preferred but not required)
• CCNA certification (preferred)

Certifications:

• Meraki ECMS Certification (mandatory upon hiring, so far free)

Customer Service Experience:

• Experience in BPO with inbound and outbound calls

Others:

• High school diploma or equivalent; additional education in a relevant field is a plus. 
• Proven experience in a NOC or technical support role, preferably in managed Wi-Fi or satellite television. 
• Strong understanding of networking principles, protocols, and satellite communication systems. 
• Network+ (Net+) certification is a plus. 
• Exceptional problem-solving and analytical skills. 
• Ability to thrive in a fast-paced and dynamic work environment.