Offer summary

Qualifications:

Bachelor's degree in engineering/Telecommunications/Computer Science preferred, 2 years’ experience in a technical support role, 3+ years in the Telecommunications industry, Knowledge of Linux and Windows OS.

Key responsabilities:

Produce detailed feature request documents

Perform troubleshooting and analysis on system issues

Job description

At TOMIA we help operators simplify increasing business complexity. We create innovative Roaming and Interconnect solutions for operators around the world. We are constantly evolving our products and integrating new technologies – such as VoLTE, 5G and IoT– so that operators can embrace what’s next. We forge meaningful relationships with our customers and allow them to do the same with their partners.

Collaboration and Innovation are at TOMIA’s core. Our success is built on diverse strengths across different teams, functions, and geographies summarized in our company values:

Open collaboration
Driving innovation
Customer commitment
Growth mindset
Deliver results

A Day in the Life of the Support Engineer:

As a Support Engineer, your day will revolve around solving complex technical issues, ensuring customer satisfaction and collaborating with various teams. To perform this job successfully an individual must be able to interact with TOMIA’s customers in a clear and professional manner, have excellent verbal and written communication skills, have great attention to detail, being capable technically of navigation through remote systems operating on Linus OS and comfortable performing basic SQL functions, being able to analyze debug level log of live systems.

So, how are we going to keep you busy:

Produce detailed feature request documents for functional enhancements and further development of core product or customizations.
Perform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and R&D, open and follow up on bugs.
Customized training and optimizations
Support our customers by handling T3+ tickets opened by ticketing system

What will make you eligible for this role:

2 years’ experience as a technical support role, with proven analytical and customer engagement
3+ years in the Telecommunications industry, preferred
Knowledge of OS – Linux and Windows.
Knowledge of GSM [MAP Signaling],CAMEL, ISUP, Sigtran, SIP, SS7 – a strong advantage
Diameter Protocols (Gx, Gy) – a strong advantage
Knowledge of Linux shell scripting, preferred
Knowledge of Database– ORACLE, preferred
Bachelor's degree in engineering/Telecommunications/Computer Science, preferred
Ability to effectively juggle/prioritize multiple tasks and function well within a team
Client-facing experience.
English Language proficiency, written and verbal – a must
Spanish language fluency – an advantage

Required profile