Workforce Solutions Transformation and Process Excellence Leader

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your Role & Responsibilities: 

In this role, you will support team members across Talent Supply Chain Transformation and Operations by creating strategies to support the adoption of changes required by a project or initiative, with a focus on Workforce Solutions.

You will work closely with Workforce Solutions, CoE leaders, HR and Business stakeholders and will bring strong expertise as you review all aspects of current process and practice.  You will further elevate the team’s mission of identifying the right people, at the right time meeting our customer requirements and internal requirements using Workday.

You will also partner with the Workforce Solutions and Talent Acquisition Operations team to co-create and/or lead the creation of assets by providing input, documenting requirements, and/or supporting the design and delivery of required changes that improve end-to-end processes across the entire Talent Supply Chain.

This role will require you to collaborate with the HR Technology, Workday Product Owner and CIO teams on improvements to Workday Projects. This could include defining requirements and roadmap with the Workforce Solutions team, recommending change requests and optimization, writing test cases and supporting change management activities, as well as supporting and/or delivering enablement to improve everyday processes. 

Specific project work you would own and support in this role could include any/all of the following examples: 

• Review how Workday Projects is used as the primary system supporting the work of the Resource Managers and recommend process changes or improvements 
• Design or improve upon monthly scorecards that measure effectiveness, provide regular governance, or operational reviews 
• Review and improve the weekly employee resource review meetings and other regular forums with country COOs and other stakeholders; identify opportunities for consistency and effectiveness, incorporating the review of contingent workers, and implementing best practices 
• Conduct operational reviews and use data analysis to ensure employee resources are mapped and appropriated to the right accounts, and are being fully utilized
• Partner with Workforce Solutions, Talent Acquisition and the business teams as needed on any work or projects as required 
• Lead or contribute to additional special programs as required – including example such as improvement of bench, capacity planning, and the EPH (Early Professional Hire) placement in delivery
• Support the design, development, delivery, and management of communications, process documents, and job aids 
• Coordinate efforts with the Kyndryl HR Change Management teams to define and integrate change across Kyndryl and tie to the broader HR Change strategy 
• Provide direct support and coaching to key stakeholders and front-line managers of others as they help their direct reports through transitions 
• Conduct impact analyses, assess change readiness and identify key stakeholders 

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

To be successful in this role, you will have the following experience and expertise:  

• 10+ years of experience in Change management with exposure to Talent Supply, HCM or Workforce related process changes or transformations 
• 10+ years' experience with business process improvement around workforce solutions, talent supply, human capital management or talent acquisition
• Proven experience of consulting to business leaders and designing, developing, and implementing organizational capability solutions 
• Demonstrated ability to clearly articulate messages to a variety of audiences and establish and maintain strong relationships 
• Measurement skills related to assessment of information, initiatives, and strategies
• Proven experience delivering effective plans that deliver against our strategies, on time, on budget 
• High degree of integrity in dealing with sensitive business information 
• Must be a team player and able to work collaboratively with and through others, be flexible and adaptable; able to work in ambiguous situations
• Excellent active listening skills, Effective presentation development and facilitation skills 
• Ability to work with and establish credibility in subject matter areas and influence at all levels of the business 
• Demonstrated ability to analyze complex processes, identify inefficiencies, and propose actionable improvements based on data-driven insights
• Proven ability to collaborate with cross-functional teams 
• Excellent Communication Skills, with the ability to clearly articulate process changes and outcomes by stakeholder/persona 
• Demonstrated ability to analyze complex processes, identify inefficiencies, and propose actionable improvements based on data-driven insights
• Strategic Thinking – ability to align process improvements with broader organizational goals, ensuring that changes contribute to the overall strategy and success of Workforce Solutions and its stakeholders 

Preferred Experience: 

• BA or BS Degree in Business Administration, Communications, Talent/Organizational Development, Human Resources, or Industrial/Organizational Psychology
• Change Management Professional and/or Project Manager certification 
• Previous consulting experience and/or knowledge of the professional services industry is an advantage 
• Experience with Workday Projects, Professional Services Automation (PSA), Workday Recruit, and Workday HCM (Position Management)
• Experience in a Workforce Solutions/Workforce Management role supporting the business 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.