Job description

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission 💪

In this role, you’ll work closely with the Head of internal system and the rest of the team to maintain, administer, and enhance the NetSuite platform, ensuring it runs efficiently and meets the needs of our users across the organisation. You will manage daily system operations, configure user roles, maintain data integrity, and support the implementation of system updates. Your efforts will directly contribute to optimising how boxxe operates, so we’re looking for someone with hands-on experience in a similar role who is eager to make an impact.

How you’ll fit in to the big picture ✨

As a central member of boxxe’s Internal Systems team, you’ll play a vital role in the continued evolution of our digital systems. NetSuite is one of our core platforms, and your work will help us provide an outstanding digital experience to our customers and fellow boxxers, ensuring the system remains robust, user-friendly, and aligned with our business needs.

What you’ll be doing 🎯

Manage and continuously improve the internal ERP (NetSuite) system.
Analyse user requirements for system enhancements, ensuring clear communication and thorough understanding.
Develop and implement solutions using NetSuite tools, SuiteScript (JavaScript), and HTML, following SDLC and Waterfall methodologies.
Test solutions rigorously to ensure functionality and reliability.
Integrate systems using APIs and platforms like Azure, ServiceNow, and Adobe Commerce Cloud.
Identify and implement opportunities for process and system improvements.
Apply and promote best practices for NetSuite SuiteScript development.
Support the organisation's scaling needs through logical and analytical problem-solving.
Perform administrative tasks and ad hoc duties as required.

What experience we think you’ll need 🚀

Provide theoretical and practical expertise in application administration.
Administer and maintain software applications across multiple systems.
Use workflow engines and JavaScript effectively (experience in these is advantageous).
Troubleshoot issues, identify root causes, and liaise with third-party providers for resolution.
Participate in implementation projects with strong knowledge of SuiteScript 1.0, SuiteScript 2.0, and Workflows.
Stay up-to-date with current IT practices, standards, and protocols.
Familiarity with PHP, cXML, HTML, CSS, jQuery, and MySQL is desirable

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

Required profile