Mainframe Senior Support Engineer

Job Description:

About the role

The Mainframe Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team management.

Daily challenges

Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.
Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.
Incident Management: Follow ITIL standards, proactively addressing service issues.
Documentation: Maintain and update technical documentation and ensure compliance with internal standards.
Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.
Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.
Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).
Project Management: Implement technical projects related to the responsible platform/technology.

eXperience & skills required

- Expertise in one of the following disciplines:
z/OS Mainframes (LPAR concept, SYSPLEX concept)
SMP/E
Databases: Adabas, DB2, DBA or IDMS
Storage management software and hardware - DASD and tape management, Catalogs, VSAM, DFSMS
MiddleWare: IMS, CICS, MQ
Mainframe Network
- Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems.
- Preferably 10+ years’ experience within IT Operations, infrastructure services support
- Minimum of 5+ years’ hands-on technical knowledge of the technology platform
- Fluent in English language
- Excellent knowledge of IT Operations, infrastructure services support, operations monitoring and end user support.
- Excellent understanding of ITSM/ITIL processes

Company benefits 

• Competitive remuneration package
• Additional Medical § Life insurance
• 4 days additional paid leave (total: 24 days)
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company 
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools) 
• Hybrid work arrangement (home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday) 
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation 
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.
 
Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please note that only shortlisted candidates will be contacted.

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