Operations Analyst

Location:

The U-Haul Self Storage Affiliate Network is looking for an Operations Analyst. This individual will be partnered with onboarding affiliates who will assist them in setting up their management software account as well as providing day-to-day support and training once successfully onboarded. This is an hourly position with advancement opportunities. Great customer service skills, strong communication (both written and oral) ability, excellent computer skills, a strong work ethic and a desire to succeed are qualities necessary for this position.

Essential duties include, but are not limited to:

• Advise clients on appropriate navigations/execution to their management software

• Guide clients in understanding growth opportunities made available to them for being part of the U-Haul Self-Storage Affiliate Network (USSAN)
• Build positive relationships though frequent written, verbal and in-person communication with clients
• Focus on the client’s experience with management software 

• Work closely with department to develop marketing programs, improve operational efficiencies and interact with management

• Assist in the development and implementation of department opportunities and revenue streams
• Attend occasional industry events

• Routine email, phone, and online chat communications with affiliates requesting assistance

• Scheduled tutorials and training with affiliates

• Monthly team member meetings both virtual and in person

Qualifications:

• Strong analytical, logic and reasoning skills
• Ability to multi-task and effectively manage multiple projects
• Strong organization skills
• Excellent written and verbal communication
• Experience in customer service
• Practical knowledge of Microsoft Word, Excel and PowerPoint

U-Haul offers Operations Analysts:

• Paid holidays, vacation, and sick days
• Employee Stock Option Plan (ESOP)
• Health insurance/benefits (including medical, dental & vision)
• Prescription Plan
• Subsidized gym membership (including paid fitness classes)
• Life insurance
• Business and travel insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, cell phone plans, hotels and more
• 24-hour physician available

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.