TOMIA Telarix is an innovator and leader in global wholesale voice and Enterprise Messaging solutions. Telarix's solutions enable operators to scale their Voice, Messaging, RCS, OTT, and Telco Cloud services while reducing opex through end-to-end automation. Telarix empowers operators to keep pace with industry evolution and enterprise demands through dynamic and automated price list management, rating, least cost routing (LCR), billing and settlement processes. Operators also capitalize on Telarix solutions to combat telecom fraud using world-class risk and event identification powered by Artificial Intelligence.
Collaboration and Innovation are at TOMIA Telarix’s core. Our success is built on diverse strengths across different teams, functions, and geographies summarized in our company values:
Open collaboration
Driving innovation
Customer commitment
Growth mindset
Deliver results
Please visit our website to know more about us - https://www.tomiaglobal.com.
A Day in the Life of an Implementation Specialist
The Implementation Specialist will be responsible for implementing and managing new clients in the iXLink system. They will also be responsible for daily support (via Zendesk ticketing system) of iXLink clients.
So, how are we going to keep you busy?
Mapping new vendor templates (formats) for price lists and invoices for the Price List Receipt, Price List Distribution, Bill Receipt, and Bill Distribution services in iXLink
Creating macros (in C#) as necessary for vendor templates
Abby/OCR mapping system for invoice reading for Bill Receipt
Daily Bill Receipt transaction SLA follow up
Attending weekly team meetings
Assistance with internal Contract Management page which tracks iXLink client usage
Backend SQL script running/assistance for queries and creation of stored procedures if needed.
Backend Reports: assistance with scheduling and modifying reports
Creating new articles and updating existing articles for clients in our knowledge base
What will make you eligible for this role?
2+ years of experience as a support / implementation specialist in a software B2B company
Fluent English – a must
Knowledge of SQL – a must
Knowledge of C # - preferred
Knowledge of VB, VBA, Python, PHP, PowerShell
Knowledge of Visual Studio Code, Visual Studio, PowerShell, SQL Server Manager, SSH Client, Office Apps, Teams, Remote Desktop
Pulsora
Anthology Inc
Makersite
Dynavet Solutions
Pulsora
