Job Description
Customer Success Services (CSS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. Customer Success Services understands the customer's needs and helps them to increase availability, improve performance, mitigate risk and save cost.
CSS is looking for Engineers skilled and with real experience on Middleware technologies mainly on SOA related products and architectures. Engineers with experience in installation and configuration in highly available environments, patching, administration and monitoring, troubleshooting, and the design of SOA and BPM based solutions to cover the requirements transmitted by a customer.
Selected engineers will be responsible of providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, providing technical solutions aligned with Oracle standards. Will also participate in maintaining and supporting customers' eBusiness Suite applications and Fusion SAAS, either on-site or remotely, implementing and running PaaS solutions such as Oracle Integration Cloud/SOA and integration to Oracle SaaS products, Develops, integrates and implements applications components including front-end development.
It is preferred engineer with experience in Oracle EBS integrations using SOA suite.
Experience in any Oracle Applications is a plus.
These engineers will join the CSS Global SaaS & Apps Delivery, a team which centrally delivers proactive and reactive services for any country across the globe.
What we are looking for
We are looking for flexible and open-minded experts, able to work with different technologies, and address complex architectures, on premises, cloud, or Hybrid environments. We look for engineers who can quickly learn and who are willing to work with new and innovative products and solutions, and who are capable to interact and collaborate with people in different teams globally to provide always the best-tailored solution to Oracle customers.
CSS offers a professional context where engineers can develop themselves constantly and where they can always be in touch with the most innovative technologies both in on-prem and in cloud environments.
CSS Engineers have the mission
- To develop and manage the technical relationship with a designated account(s) in order to maximize the value of CSS to the customer,
- To develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties,
- To act as the technical primary point of contact for Oracle Support and
- To safeguard customer satisfaction, and renewal, through quality delivery and added value.
What you will do
- Experience on areas like installation and configuration, patching, administration, monitoring, troubleshooting.
- Experience with highly available environments design, configuration, and maintenance, including clustering and load balancing for fusion middleware components.
- Experience on the design of SOA, OSB and BPM based solutions and architectures which cover requirements transmitted by a customer.
- Engage directly in architectural tasks and collaborate with colleagues to implement best practices specific to the projects.
- Detect and address performance challenges, security issues, and other technical concerns proactively.
- Development background will be considered a plus.
What we need
- SOA and Integration PaaS Services (SOACS, OIC, …)
- Oracle Service Bus (OSB/ESB)
- B2B
- MFT
- Business Rules
- Experience with BPEL, Mediators, and SOA adapters ( SOAP, Rest, database, JSON, …); Web Services Manager
- Business Process Management Suite (BPM Process Composer; Process Spaces; Workspace)
- BAM
- JDeveloper, Java
- Related Products
- WebLogic Server
- Coherence
- WebTier (Apache, Oracle HTTP Server, Oracle WebCache)
- To be considered as Plus/Additional skills.
- Oracle WebCenter Portal, Sites and Content.
- Oracle Identity & Access Management.
- OBIEE, OAS and ODI
Our Ideal Candidate
In addition to the technical capabilities, our ideal candidate is a person who could:
- Deliver high quality technical results to CSS Customers;
- Strong communication, organization skills presentation skills, Excellent problem-solving and analytical skills.
- Able to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
- Understand customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
- Be the main contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
- Analyze, troubleshoot and solve whenever feasible, the issues the customer may face using Oracle products.
- Identify required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience;
- Maintain the Oracle Solution to make sure the customer demands needs will be met. Platforms for Oracle solutions are on premise, cloud or hybrid running various workloads (application, middleware, database and infrastructure).
- Support solutions around multi-cloud and hybrid cloud setups.
- Escalate at the right time customer issues to Technical Account Manager where relevant;
- Ensure adherence to internal methodology, tools and quality standards;
- Actively participate on Services development;
- Actively collaborate with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit CSS Business results.
- Able to learn latest technologies and assist customers by delivering services using those technologies.
REQUIREMENTS:
- University Degree
- Excellent communication and technical documentation writing skills
- Development background will be valued.
- Experience with any Cloud platform will be valued.
- Fluent English (other additional languages will be also valued)
- Availability to travel and work onsite at customers by not less than 50%
- Availability to work 24x7
- At least 8 years’ experience.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)
Career Level - IC4
Responsibilities
What we offer
- A competitive salary with exciting benefits
- Flexible and remote working so you can do your best work
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
