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UCCE Engineer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

Bachelors in Engineering or BTech (Computer Science or Telecom), 5+ years of experience with UCCE/CVP, Strong knowledge of VOIP Telephony Architecture, Familiarity with Cisco IVR Call Studio.

Key responsabilities:

  • Support incident and change management for Cisco UCCE
  • Troubleshoot Cisco ICM/CCMP/CVP/CUIC
  • Script call flow changes
  • Maintain strong communication with team and clients
MDS Global IT logo
MDS Global IT
51 - 200 Employees
About MDS Global IT
Our primary objective is to make a positive impact for clients through our expertise, leadership, and superior processes. Every client’s situation is distinct, so unlike some other top IT consulting firms, we don’t lock ourselves into a particular supplier or provider. Instead, we analyze the situations at hand, and recommend the right vendors and right solutions for each particular case. Our bottom line is tied to the service we give you, and the positive outcomes our clients realize MDS Global IT offers following services:- Managed IT and Professional Services for Unified Communications, Contact Center and Collaboration Managed and Professional IT Security services Amazon , Cisco , Azure cloud professional and Managed Services MDS Global IT has partnerships with following vendors :- Cisco Microsoft Vmware Fortinet Barracuda Netgear Singlewire RSI Zoom Call Recording Calabrio
See more MDS Global IT offers

Job description

Job Description:

  • Incident & change Management supporting Cisco UCCE Contact Center Platforms.
  • Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
  • Scripting for call flow changes.
  • Exposure on CISCO IVR Call Studio platform.
  • Should be having work experience on CUCM/UCCE/CVP platform.
  • Should have strong verbal & written communication skills.
  • Sound understanding of end-to-end VOIP Telephony Architecture.
  • Sound understanding of UCCE and CVP Call Flows.


Requirements

Job Details:

Experience: +5 years.

Location: Remote

Salary: Depends on experience and skills

Notice period: 30 days

Education Requirement

Bachelors in Engineering or BTech (Computer Science or Telecom)

Bachelor in Engineering requirement is waived for Candidates who have CCIE and any bachelor’s degree.

Certifications Preference (not required)

CCIE (Collaboration)

CCNP (Collaboration)

CCNA



Benefits


Compensation and Benefits

Excellent Compensation and Benefits.

Company Sponsored Training and Certification Programs

Communication Skills

Excellent verbal and written Communication Skills Required




Salary: DOE

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ScriptingCisco NetworkingCCURE (Security And Event Management System)Call FlowChange ManagementBusiness Telephone SystemsIncident ManagementCisco UCS Director

Other Skills

  • Verbal Communication Skills
  • Troubleshooting (Problem Solving)
Are you interested?

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