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Disaster Relief Specialist - Evergreen

Remote:

Full Remote

Contract:

Full time

Salary:

29 - 29K yearly

Work from:

Brazil

Offer summary

Qualifications:

Six months customer service experience, Fluent in English, Pass Computer Skills assessment, Federal background check clearance, Ability to work nights and weekends.

Key responsabilities:

Assist callers with emergency questions
Utilize technology to complete tasks
Refer escalated calls to supervisors
Navigate pre-scripted responses
Input call-related data into the system

Atento XLarge https://www.atento.com/

10001 Employees

See more Atento offers

Job description

Atento is currently looking to hire candidates for upcoming work. This remote position and it will be in support of FEMA, which is the Federal Emergency Management Agency. This DRS position pay 15.30 an hour and you will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our Disaster Recovery Specialist care for each caller with the highest levels of knowledge and professionalism.

YOU MUST RESIDE IN PUERTO RICO

Your qualifications

At least six (6) months of customer service experience required
Ability to speak and read English clearly, professionally, and fluently
Ability to pass a Computer Skill, Internet and Email Knowledge assessment
Ability to pass a federal background check
Ability to work nights and weekends, as well as overtime and/or holidays as needed
Experience with and/or ability to use call center telephony equipment
Hardwired internet (ethernet) connection
Private work area and adequate power source

Experience with FEMA is preferred, but not required

Essential Duties & Responsibilities:

Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
Utilize standard technology such as telephone, email, and web browser to complete work tasks
Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
Assist callers
Refer escalated calls as needed to supervisor

Home Office Requirements:

Hardwired internet (ethernet) connection
Internet download speed of 15mbps/ Upload 5+ or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
All equipment will be provided by Atento but must be picked up in our physical office located in Caguas, Puerto Rico.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Types: Full-time, Temporary

Pay: $15.30 per hour

Expected hours: 40 per week

Work Location: Remote