Offer summary

Qualifications:

At least 3 years of experience, Experience in Linux/UNIX environments, Experience in firewall administration, Familiarity with network security software.

Key responsabilities:

Support global customers via email, phone, and webcasts

Guide customers in product installation and troubleshooting

Maintain and update the AlgoSec knowledge base

Work closely with global support teams and RD

Job description

Description

At AlgoSec, What you do matters!

Over 1,800 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.

Join our global team, securing application connectivity, anywhere.

We are hiring a Technical Support Engineer for a leading support position based in Brazil.

Reporting to: Team Leader, Americas Support

Location: Brazil (Home Office)

Consultant

Responsibilities:

Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
Introducing support methodologies, tools and more.
Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management

Requirements

Requirements:

At least 3 years previous experience in similar position, in a software company
Experience in Linux/UNIX environments
Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
Experience in support of network security software products
Independent, resourceful, problem-solver, result oriented
Fast learner
Team player, pleasant and with a high level of integrity
Excellent written and verbal communication skills in English.
Operating well under-pressure, multi-tasking.
Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.

Advantages:

Experience in SRE/DevOps
Experience in Linux script languages (PERL, shell)

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others. AlgoSec believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance.

Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision.

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