Field Service Engineer (Domestic) Northern Ireland

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.

A domestic field service engineer is responsible for the aftercare support of a diverse product range. Day to day duties extend from servicing, repairing and commissioning domestic gas products.

Installing new products is also part of the role, this requires the engineer to be able to amend and install new pipework and associated controls, this is common practice when replacing boilers we deem to be changed.  Being adaptive, creative and passionate are some of the key characteristics required to successfully achieve the high expectation level within the department. 

The role requires excellent communication skills to be able to effectively liaise with key contacts within the business to maintain customer satisfaction and product quality.  Being part of a specialised team demands the engineer to be self-motivated and flexible, lengthy travel to provide support in areas outside of your normal work zone maybe necessity.         

• Efficiently service and repair the company product range.
• Strive towards achieving KPI’s.
• Ensure all relevant documentation is completed and returned as required.
• Adhere to legislation and company best practices.
• Be innovative and creative to drive new products and services.
• To promote a lasting professional image of the company at all times

We are looking for Engineers in: Northern Ireland

About us:

As part of the globally recognised Bosch group, Bosch is an award-winning manufacturer of high efficiency heating and hot water systems. We are at the forefront of developing the next generation heating products, including solar heating, heat pumps and intelligent control systems that use renewable energy to provide sustainable low carbon heating solutions, to ensure we keep warming lives and protecting our future.

The Role:

Bosch is looking for qualified, customer focused Field Service Engineers to join our Service Engineering community in the After Sales Department. You will be responsible for providing word-class support to our customers by servicing, maintaining, and repairing Bosch products.

What we offer:

• We provide a desirable approach to work life balance as our employees’ well-being is our priority.
• We encourage our people to take advantage of the opportunities for personal and professional development that are available to enable us to evolve and stay ahead of the pace, in this ever-changing industry.
• We deliver an extensive training programme across our wide product range of gas boilers and renewable products.
• A generous renumeration package with a wide range of additional benefits and discounts.

About You:

• Self-driven, organised with a positive mind set.
• Focused on self-development.
• Able to adapt, working as an individual or as part of a team, in a high-pressured environment
• Can deliver the high standards of customer service that is expected from the customers most loved boiler manufacture.
• Attention to detail with dynamic problem-solving skills.
• Excellent communication skills and can implement them with customers and colleagues at all levels in dynamic situations.
• A diligent and consistent approach to prioritising your own health and safety and that of others.

Required qualifications:

• Full Acas qualification for natural gas (LPG Optional)
• Full driving licence.

Desirables:

(Not essential, as training can be provided)

• LPG Qualifications

Deadline for Applications: 7th of November 2024 - please note, we reserve the right to close this vacancy at any time, so we encourage candidates to submit their applications as soon as possible

Expected Start Date: November 2024

Working Hours: Please note that this role is Field Based

Core hours (Mon – Fri, normally 8am start):

Your hours of work are flexible in order to carry out your duties as a Field Service Engineer but are based on 40 core hours per week, plus 20 weekend days per year. All jobs planned for the day need to be completed. Due to the nature of the job, you will be expected to be flexible in order to react to customer demand and the operational requirements of the business.

Your core 40 hours are inclusive of travel time to your start and finish location (normally your home).

Working with us comes with the following benefits:

• 25 days holiday plus bank holidays - additional service days accrued after 5 years
• No out of hours, no Sundays
• Fully expensed Company van (with private use)
• All equipment provided, including company phone, laptop and uniform
• Eligibility for our Company Performance Bonus (up to £1,500 gross per annum) and £750 lunch allowance
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefits
• Discounts on products from across the Bosch Group
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal wellbeing
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!